I received my Agbay recently, and I'm finding cutting my mud cakes with it quite difficult.
The blade seems to tilt up and cut at an angle. Unless I hold the cake down, it actually lifts the cake off the bench. If I do hold the cake down, I'm worried I'll cut my finger off if it slips.
I asked here whether people used their on mudcakes and was assured that it went right through them, so what am I doing wrong? It only does a very slightly better job than me with my knife, and takes longer. It's hardly worth me getting it out of the cupboard at the moment.
I don't make mudcakes, but I do make very moist, heavy cakes.
I have to gently press on the top of the cake to hold it in place on the counter while using my Agbay. I move the leveler slowly left to right with the other hand. I usually put a small piece of parchment paper under my hand on top of the cake.
I go slowly enough, and am usually far enough down the cake, to not worry about getting cut.
I suppose I could use something else to hold the cake to the counter--a plate, a tile, a can-- but I haven't bothered.
I previously used a long knife, but I honestly love the Agbay. So wonderful to have completely level layers and tiers!
Rae
I did have the same issue a few times but on a cake that was still a little frozen in the middle. I find the trick is to move slow, right to left. and just make sure you do not life up.
I love mine and would never change it.
I couldn't live without my Agbay!
As others have said, slice it slowly from left to right.
I bake a lot of mud cakes, and the other day one was still a tad frozen in the middle. It was more difficult to cut through, but by going slowly in a gentle sawing action I was able to get through it without a problem. I know you're not supposed to, but I always place my hand on top of the cake to keep it steady. If you're going slow you shouldn't have a problem with slicing off your fingers?? At least I never have - touch wood! 
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