I delivered a communion cake at 11:45am for a 2pm party. The first thing the hostess did when I delivered the cake was take the bag of chocolate pops and put them on top of the box. I immediately told her to put nothing on TOP of a cake box, but checked it and it was fine.
The mom just sent me a photo of her son with the cake and there is a HUGE crack down the middle of it (it's a book cake) like they took it out of the box and didn't support the bottom???? Would you do that? just lift a cake without putting a hand under it? Looks like they almost lost half the cake to the floor!
This is the second time I've delivered to a venue and the second time the cake was damaged. (First time, they broke the topper) WTF?!! Is it because it wasn't their baker? I'm so glad I took a picture when I delivered it but it still doesn't change the fact that this little boy had a damaged cake for his pictures.
nope, i do not trust anyone with my cakes! They didn't make it, so really they dont give a S*(* about it!! I always set my cakes up MYSELF and if they don't have the table ready, i just say, "ok, well I will wait here while you go get it ready so I can leave." Yep. Did that last weekend actually with a wedding cake! The venue was like oh, we can set it on this table then when we have the cake table set up we can just move it. HELL NO!! I waited for them to set the table, then waited for the florist to arrive with the topper she made and waited and watched her set it up! I am not rude, don't get me wrong...but I make it clear that I know I am the one responsible, and I will make sure my end is going to be perfect! No one else is allowed to carry my cake or supplies I bring too...just me or an assistant I bring!
Actually, I think that a lot of people do not have common sense when it comes to cakes. I have had people pick-up cakes from the sides of the cake box while leaving the bottom unsupported, stack cake boxes one on top of the other, and try to put a cake in the trunk of their car when it was 90 degrees outside. That is why I now anticipate that the average person do not know these things, so I tell them and I provide written instructions.
ditto confectionscc. You simply DO NOT hand over your cake to someone else.
wow. I'm just so frustrated. In both cases they try to pass it off like they received it that way. That's why I take a photo when delivering, but still, it's not fair to the people receiving the cake either.
No one cares about a cake the same way the baker/decorator does.
I deliver all of my cakes and I tell people that I will deliver no more than 1 hour before the event begins "so that the cake can be placed at it's FINAL location". I take photos, too, and when I can, I talk directly to the person who will be cutting the cake. When I leave, I know I've done my best....and that's all I can do.
On Sat., I walked into a venue with a cake 15 inches wide and 32 inches long. I'd guess that with decos & the board, it weighed over 30 lbs. I had told the event organizer that it would require a table at least 24x36 inches. When I arrived, I was directed to a 4 ft. tall, 3 ft. round cocktail table that wobbled when you breathed on it.....I refused to place the cake until another, RECTANGULAR table was set up & draped.
I'm sorry that someone clearly didn't appreciate your work enough to take good care of it.