This Is Why You Take Deposits.

Business By Kitagrl Updated 20 May 2011 , 2:31am by indydebi

Kitagrl Cake Central Cake Decorator Profile
Kitagrl Posted 8 May 2011 , 9:28pm
post #1 of 9

Just thought I'd share....I had a cancellation today for a detailed sculpted Groom's Cake with a small built stand that would have been a $400 order.

Everything seemed to be going fine, several months ago I got a $100 deposit.

The balance was due last week and I sent a friendly reminder email and never heard from her. Got busy and forgot to follow up (I should not have to babysit people but I still feel like I should send reminders). Realized she never paid. Left a couple voice mails today saying I needed payment today or would consider the cake cancelled.

About an hour later I got a terse email saying the order should be cancelled. I felt kinda bad, obviously something not-so-happy has happened to where someone would just throw out a $100 deposit like that.

Anyway...luckily I have not really spent any money on her order yet (although I was about to, tomorrow) except the wooden base board I ordered but probably won't have to pay for when I go pick up my other items (that or I'll just use it in the future, whatever). But the $100 pays me for time spent on her contract and her order...any supplies I would have purchased...AND any orders I turned away for the weekend that I have now lost (which is okay because I actually have plenty to work on this week without her cake and now have a little extra breathing room! Though the money would have been nice.)

Anyhoo...I say all this to say: "GET DEPOSITS!!!" I can't imagine if I did not take deposits, the people who would be leaving me high and dry...because occasionally I do actually get people who cancel, leaving me with their deposit...I think in 3 years of licensed caking I have had three cancellations, leaving me with their deposit. does happen!

8 replies
LoveMeSomeCake615 Cake Central Cake Decorator Profile
LoveMeSomeCake615 Posted 8 May 2011 , 9:36pm
post #2 of 9

AMEN!! Thanks for sharing! Sorry you lost the order, but good for you for getting the deposit! icon_smile.gif

cakegirl1973 Cake Central Cake Decorator Profile
cakegirl1973 Posted 8 May 2011 , 10:19pm
post #3 of 9

Good for you for getting a deposit, and thanks for posting your story so others can see how a situation like this can play out well. I used to never get deposits until I started reading posts on CC. Now, I always get one.

johnson6ofus Cake Central Cake Decorator Profile
johnson6ofus Posted 9 May 2011 , 3:55am
post #4 of 9

Deposits, and keeping them to cover your loses, is just good business. It helps pay for all you lost by their cancellation.

I am glad for the post to show you are not a "meannie" for doing just what you did. thumbs_up.gif

CakeForte Cake Central Cake Decorator Profile
CakeForte Posted 10 May 2011 , 5:42am
post #5 of 9

I have people cancel AND they don't even use the money for future cakes, which I allow for a year from the date of the deposit. All of my deposits are 50%, so we're looking at at least $300.

Makes you wonder. I need to find more of those

TPACakeGirl Cake Central Cake Decorator Profile
TPACakeGirl Posted 16 May 2011 , 3:50pm
post #6 of 9

I learned the hard way this month. A good friend's wife asked me to make some cakes for her. I didn't get a deposit because the hubby is such a good friend of mine. Here we are 16 days after delivery, and I've yet to receive a cent from the wife. The total order was $577.23. If I don't get my money by Thursday night, I'm contacting her hubby Friday morning. This will be a BIG problem for her because she lied to her hubby, my friend, and told him the order was only $400.

Lesson learned: Get deposits!!! Even from friends.

scp1127 Cake Central Cake Decorator Profile
scp1127 Posted 17 May 2011 , 7:21am
post #7 of 9

My deposits are made through my e-commerce site. Without it, the computer will not schedule the order. No one questions it.

HaydenSC Cake Central Cake Decorator Profile
HaydenSC Posted 20 May 2011 , 1:00am
post #8 of 9

What a pain, but good for you. We get deposits too. I think it confirms your intentions to the customer just as much as it confirms their intention of getting the cake from you! thumbs_up.gif

indydebi Cake Central Cake Decorator Profile
indydebi Posted 20 May 2011 , 2:31am
post #9 of 9
Originally Posted by Kitagrl

...AND any orders I turned away for the weekend that I have now lost ....

I am SO glad you mentioned this part of it! So many times, a caker thinks of "expenses" as just the money out of pocket on supplies. But "expenses" also cover the cost of our website, our phone bill to book the order, our planning time, etc., etc.

I spell it out in this article:

Quote by @%username% on %date%