I recently purchased a wilton fanci fountain for a wedding cake I have due tomorrow. I pulled it out of the box tonight to see what it would be like to adjust the flow and everything. It will not suck up the water into the fountain. Is there anything I can do or check on this thing?

Check to see if you have enough water? other than that I have no idea, wish that I could be of more assistance.

The water must be nearly to the top of the bowl for the pump to work.

Yep... it's not filled enough. You can pull up on the floater whether you have water in it or not to see if it works... the light bulb should come on and you should be able to hear the pump. Remember to add even more water to it after setup, because if some evaporation occurs and it shuts off no one at the venue will no why it quit working!

Okay ladies, I have figured out the problem with the Wilton Fountain in which the water will not travel up the fountain. The propeller is sitting in a small round magnet. This propeller is just spinning aimlessly in it. Have a bit of epoxy put in the hole of the magnet and put your propeller in it. Since I've had that done, no more issues with the fountain; works great. Hope this helps.

okay, i have the fanci fountain, and I had the same problem that everyone has. I tried your method with the silicone, and guess what, ---it worked. Thanks for your advice, and I hope other people with the same problem use this advice---thanks again

i just bought the fountain and it makes a ton of noise because the pump is working is that normal?
 

hello.... I have just sent off for the wilton fanci fountain for my wedding  cake in dec 2014, and just read your review  may I ask what is epoxy ?? im in the uk is this a type of glue ???

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Like a clear silicone that comes out of a tube, if you have like a Lowes or Home Depot they will be able to help you find that product.

Here is the picture of what we did to keep the fountain from making so much noise.  Hope this helps ... a little silicone keeps the propeller from moving all over the place.  Make sure you let dry, then fill up the water till it covers the propeller motor, it will take some time for it to get totally up the fountain to come out the top.