Edible Ink Problem Getting Error Message

Decorating By clc404 Updated 4 Feb 2010 , 2:31pm by clc404

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clc404 Posted 3 Feb 2010 , 3:52am
post #1 of 6

Hello everyone. Need some help. I got ink from icingimages for printer Cannon IP3600. I keep getting an error message printer not recognizing yellow cartridge. I have taken cartridge out and put back in with no luck. Any help would be appreciated.

Thanks
Cheryl

5 replies
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ski Posted 3 Feb 2010 , 1:15pm
post #2 of 6

I had the same thing happen, it was one where I had to place the chip on myself. I finally got fed up and purch a new individual cartridge, with the chip already on it. Did the trick!

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tiggy2 Posted 3 Feb 2010 , 4:19pm
post #3 of 6

Have you contacted icing images? They should be able to help you out.

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clc404 Posted 4 Feb 2010 , 1:52am
post #4 of 6

Thanks for the replies. I did contact icingimages was told to wipe off chip. I did that. Still doesn't recognize. Going to contact them by phone.

Thanks
Cheryl

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icingimages Posted 4 Feb 2010 , 4:39am
post #5 of 6

Hi Cheryl,
The chips are suppose to be tested prior to them coming to us, but once in a while a dud gets through. Call Kristen tomorrow and she will gladely get it replaced for you.

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clc404 Posted 4 Feb 2010 , 2:31pm
post #6 of 6

Will do

Thanks
Cheryl

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