I did a cupcake wedding yesterday. 100 cupcakes, three different flavours, topped with three different buttercreams, 6" cutting cake, all trimmed with fondant daisies in autumn shades. Looked awesome, if I do say so myself.
Get home, tidy up and find that not only did I not add the lemon zest to the lemon cuppies, I also did not add the homemade vanilla fudge to the choc buttercream.
Now, the bride accidentally called me at 9am this morning (meant to call someone else but pressed my number instead. ). I immediately went into a cold sweat, thinking something had gone wrong yesterday, but she apologized and said it was a mistake, but was pleased to talk to me because she LOVED everything I did yesterday...so many compliments...beyond expectations. Of course I was delighted and told her so, and that I'd see her later in the week when she drops off my stand.
My point - I have one, and I promise I'm getting to it - were my omissions serious enough that I should point them out, and if so, are they significant enough to warrant any kind of refund?
Thanks for any input.
umm no. It wasn't a noticeable, or make/ or break you mistake. All of my cakes have mistakes in them, nothing is perfect. Ever.
The only thing I can possible think of is if the vanilla fudge was ment for a filling that she had to pay extra for. if not, then no. And definetly not for lemon zet. I'm sure they still tasted like lemon. I know my cake does and I always skip the zest.
Don't bring up your mistakes before they do. Why would you want to talk someone out of buying your product (and paying what was agreed?) If she's happy, then you should also be happy. Just try harder next time.
If they loved them so much, maybe you should leave it out always
Nope, never point out your own mistakes.
Of course not. Don't go looking for a problem that isn't there. If she's happy with what she got, then don't even THINK of mentioning it to her.
Just kidding! I know you were sweating when that phone rang though! Whew!
Thanks for your replies. That was my feeling too, but I suddenly had a WWDD (what would Duff do?) moment, and wondered if I should 'fess up. She didn't pay any extra for the fudge, and I know everything tasted good. She sounded so happy with everything when she called, I'd hate to burst her bubble. So I won't.
By the way, I LOVE your avatar. All my friends call me the grammar Nazi, so you know I appreciate the sentiment.
I thought she was funny. Oh well...bye, bye...
Me too! Tubbs was cool.
Seriously? Ummm no. If she was happy with everything, then why in the world would you draw attention to a mistake she didn't even notice? If she noticed these ommisions, and was upset, then yes I think she would deserve a partial refund.
LURVELY your answer cracked me up!!
They loved them just say thank you!
Heh, thanks! I reluctantly had to retire Tubbs. I got so many PMs from people who were either freaked out by her, or thought she was me ( ) it seemed to be for the best. For those who may be missing her, here s/he is:
am i an idiot because i don't know who "s/he" is? i never assumed it was you, i just never questioned it (well, actually, every time i saw the picture i wondered, but didn't vocalize -- er -- digitize? my questioning )