What were you unhappy about? What did the customer say?
I cracked the fondant, the humidity started making the chocolate decorations on the side fall off and made some of the fondant edges droop and look lumpy.
I looked alot better before I left the house, than it did when I got it there.
Customer liked it...I apologized for the cracks, and she said they are going to eat it anyway.
We are our own worst critics. Things we think look horrible, other people find amazing. Thank goodness for nice people. Your cake is very cute.
Well, the boss is not your client. Talk to her and find out how she really felt about the cake. In the future be sure you cool your car off really well before placing a cake in it and be sure it is not in the sunlight. I think you know it was not your best work and you need to let your heart guide you.
I know its not my best work...and I told her this. I was up all night trying to fix it, this one just wasn't working out. I apologized for the fondant being cracked...and her response was "Well, were going to eat it anyway". So I don't know if this was her issue, or his. I'm going to speak to her Monday and see what she thought of it. I know how the boss can be.
If you are also unhappy with the result giving 50% back might be a nice thing to do or maybe bake her a small apology cake when you are having a good fondant day
I'm sorry you had problems. 
But for the crack, I would offer 50% off as well.
Was your boss at the babyshower? If he wasn't she must have said something to him about the cake for him to send you and email. If she said something to him about it, well, that just is very tacky IMO. She could have said something to you when you deliverd the cake instead of making it someone elses problem.
I believe he was there...I left before people started coming. And I agree, if she had the problem with the cake...why not say something to me when I set it on the table?
I'm going to speak with her on Monday...and see if it was her decision, or his.
If it's her shower she probably wanted everything to go smoothly and did not want to deal with any problems the day of. (I did this on my wedding day because getting upset would ruin the day and not change anything). Afterwards when she takes everything in, is when she'll see what could have been done better. If you KNOW the cake was not what it should have been then refund her 50%; even if it's for your own piece of mind; knowing you did the right thing. If she did like it then she'll know you have high standards; if she didn't like it then she'll be glad she received a partial refund.
This technological age of text messaging, blogging, and e-mail that we live in makes it easier for people to "write" their comments/complaints rather then being in the uncomfortable position of confronting someone face to face verbally.
I'm sure this lady didn't want to say she was disappointed in the cake right to your face and figured an e-mail was the easiest way to tell you without being confrontational.
I would refund what you think is appropriate since you yourself weren't happy with the cake.
Your boss should keep his nose out of other people's business.....he's putting you in an awkward position by getting involved at all.
So...how did it go when you talked to her on monday?
Quote by @%username% on %date%
%body%