I tried to purchase some goods from Global Sugar Art, only $US10 but was told that because I was international I had to buy $US100 which is the equilivant to about $200NZ which was a lot. Do other members outside the US have the same problem? They have so many great products and I was very disappointed.

Sorry to hear about what happened to you. I have purchased few items from them last year, but I didn't have any problem like that. Maybe their rules and regulations have changed.

a lot of internation sites have rules like that. the way of life unfortunatly, means we have to make do with what we can gt in our own countries, which seems like its never as cool.
start making up a wish list, maybe see if you have any cake friends that want stuff, and you might hit that $100 sooner, but of course, that much stuff will then get a hefty shipping charge!
xx

We used to send all International customers a quote which involves picking the order, packing it, weighing and measuring the box then getting quotes from UPS and the postal service. Over 50% off all orders are then canceled because shipping was more than the price of the goods. For example, a one pound package shipped to New Zealand costs $30-$40 in shipping. You can easily see why we do not accept a $10.00 order.

However, if a customer is willing to pay the postage for an order under $100.00, we are more than happy to ship it. Please place a note in the comments box when placing your order that you would like the product despite the order being less than $100.00.

Here is a link to our page on international ordering http://www.globalsugarart.com/?id=22

We do charge all international customers, except Canadians, a $10.00 fee to process their order and fill out all the required customs paperwork. International orders require a great deal of time to process.


As stated earlier, we are always willing to ship if you are willing to pay the shipping costs for a small order. Alan

Thanks Alan, I guess I will have to wait until the funky lower case cutters arrive in NZ or wait until there is someone over there who maybe able to bring it back but I always think if everyone asked them to bring something back there would be a ton of excess luggage. Thanks for your reply

you can get them in the uk... www.apieceofcakethame.co.uk has them i think. but maybe shipping from the uk would work out cheaper?
xx

Why not get them from an Australian supplier? There are many many cake decorating stores in Australia and I don't know any that charge you that much extra for filling out a few custom forms. Postage to NZ is pretty cheap for airmail.

They are available in Australia. Have a look at this site to find a supplier.

http://www.cakesandmore.org/blog/

I think Champagne Cakes in Perth has them.

Thanks Sara91. I have tried to bring up that site and it does come up then my computer freezes. Does anyone else have this problem? I really really want to surf this site and I have registered which it accepted. No problem with any other websites.

Australian Suppliers from the cakes and more page, just google them and you will find the site.

* AFS Boxworks
* Bakery Sugarcraft
* Blossom Sugarart
* Cake and Icing Centre
* Cake Art Supplies
* Cake Deco.
* Cake Decorating Central
* Cake Ornament
* Cake Tinz n Thingz
* Cakes Around Town
* Carolines Sugar Art Services
* Caterers Warehouse
* Champagne Cakes
* Choc Art
* Clay Princess
* Clear Pak
* Complete Cake Decorating Supplies
* Cook Shop Plus
* Cupcake Savvy
* Cupids Cake Decoratings
* Cupids-Delight
* Dijon Foods
* Earl Craft n Cake
* Everton
* Floral Art and Sugar Craft
* Greensborough Cake Decorating Centre
* Groovy Chocolate
* Henfresh
* Home Couture
* Iced Affair
* Kitchen Discounts
* Kitchenware Online
* Major Cake Decorating Supplies
* Maria George
* My Delicious Cakes
* Peters of Kensington
* Plasbox Manufacturing
* Sugar Smith
* Sugarcraft by Rosie
* The Cupcake Courier
* The Sandpaper Man
* USA Foods
* Victorias Basement
* Wests Cake Decorations

Thank you so much Sara91. Will have fun looking at all the sites.

just a thought, maybe there are more that would also like to order but can not for the same reason. how bout a neighborhood order. sharing the shipping wouldn't be so bad.

I was dissapointed when they closed the forum, it was very interesting.

sara91, many thanks for your list of Australian suppliers.
It is greatly appreciated.
A few of them I already know & use but most I have not heard of.
The list will keep me busy for a while, checking them all out!

Does GSA still not allow Debit Cards as a form of payment? I'd sure like to order from them but don't own a Credit Card!

Wonderchic: your debit card most likely has a Visa or Mastercard logo on it and therefore can be used like a credit card (no pin # needed). I use my debit card to buy from GSA all the time, I don't have any credit cards.

Hope this helps!

Kimmers - Thanks!

I understand the whole credit/debit thing but I just remembered reading somewhere that they did NOT accept debit cards, only credit cards. So I was like...hmmpf! But if it works for someone else, hoorah!

Thank you for clearing that up!

We do accept debit cards if they have the Visa or MasterCard logo on them. We cannot accept a debit card that requires a PIN number to be entered. Alan

AWESOME! Thanks to Alan too! I'll be there next time I need to purchase online!

GloriaDiaz,

As I stated in an earlier posting, we will ship any size order to our international customers as long as they are willing to accept the shipping charges. We find that most small orders cost as much to ship as the cost of the product. It only becomes feasible to ship international orders when the purchase total is over $100.00.
We do require verification of your credit card and address. There is a tremendous about of credit card fraud and we must protect ourselves from scams. Unfortunately, only US credit cards can automatically be verified by our computer systems. All international cards must be verified by faxing us copies of the requested items.

We never charge an international customer until they accept our shipping quote via email. All this information is located on our website here- [www.globalsugarart.com/?id=22