I think that someone has probly asked this question before, but would like to know how to handle it when a coustmer ask you if you use a mix they heard that I went to using all mixes now, I told them that it was the same recipe that I always use. I have always used cake mixes and have not had any complaints but when they see you at the store buying they freak out like I have done something wrong. I do doctor my mixes they are not at all like the box recpie at all . I would like to know how to respond to the question with being defensive . Thank you for any suggestions

someone on here once said "I use only the finest prepackaged ingredients" I thought that was pretty good.

Whether you use mixes or from scratch, the important point to get across is that you make cakes that customers like.

someone on here once said "I use only the finest prepackaged ingredients" I thought that was pretty good.

Whether you use mixes or from scratch, the important point to get across is that you make cakes that customers like.

I would just tell them exactly what you said: I use the same recipe I always have. It's the truth. If they ask further, then be honest with them that it starts as a mix, but you prepare it in your own way to give it a unique flavor and texture.

I tell them that it's my own recipe but that I do use cake mix as only a fraction of the ingredients (okay, so the fraction is half!), explaining that I find it gives me more consistent results and creates a more moist crumb. I let them know that I just haven't haven't found a recipe that has turned out with better results and I'd be happy to offer a taste-test if she/he is afraid of a cake mix taste.

I want to thank you all for the info, I was all hurt because of what they said and di not know if I gave the right response or not

If they ask if I bake from scratch, I tell them, "You couldn't afford me if I baked from scratch." I then tell them that I start with a mix and add my own stuff. I also then tell them, in that "psst! let me tell you a secret!" gramma voice how a mix is just premeasured dry ingredients anyway.

I never want to leave them with any false impressions of what I do.

you handled it very well.

Thanks Indydebi
I really thank you for the in put , I know that coustomers get freekie some times

I agree that you handled it well. If you purchase from Sam's, Walmart, etc., do you have someone that could do the purchasing for you? Maybe a teenage son or daughter, perhaps a friend. That way you don't have to worry about running into clients and having to explain yourself.

On the other hand, I still don't understand why we have to share our recipes with the public. As long as it's quality ingredients that makes a delicious cake, that's all that should matter. I don't think we should have to explain to customers how we make our cakes. You don't walk into a restaurant and have a conversation with the chef about what type of ingredients he or she uses. And more times than not, the restaurants are using prepackaged food.

I don't know many bakeries that are strictly scratch, anyway! I ordered my wedding cake after tasting about 5 bakeries and as I left we drove around the back ally to make the turn we needed to make and I spotted cake mix boxes! But I didn't care, it was the best in town!

Now I realize that they likely doctored them just like most of us do.

I would just say that you doctor the mixes. It's up to them to figure it out. If they are offended, they can give it a try and make their own cakes. I have learned that many people that buy cakes aren't very good at baking and have trouble making a basic cake. I have a feeling that they can spread the word about your cakes but if someone likes your cakes, they will be back. I used to scared that I would be "caught" but now I don't worry anymore. I hope that helps.