Is it ok to call a customer to remind them that their deposit is due?
No deposit = no ingredients purchased, no supplies ordered and that = no cake on your due date. I have never had this problem with deposits, so should I call and ask for the deposit. The deposit was due last week and the cake is due this weekend. I need the deposit to purchase supplies and ingredients; I promised hubby that I will not go into any more personal monies to purchase supplies and/or ingredients. So, now I have to use deposit money or profits to purchase all cake stuff.
No deposit = no ingredients purchased, no supplies ordered and that = no cake on your due date.
You said it yourself - call them...it is perfectly alright!
Yes, I have sent emails to brides "....per your email attached, you booked your wedding cake with us but our records do not show that your deposit has been paid. Per our Terms of Agreement, your wedding is not scheduled on our calendar until a deposit is rec'd. Please confirm the deposit is on it's way .... otherwise, we will assume you have made other plans for your wedding cake and will consider this order canceled."
That tells them they have one more chance to get it here and it tells them that as of today, I am not planning on being at their wedding with a cake in tow.
My deposits are paid when the order is placed or there is NO ORDER.
Call and confirm, you can't be shy it is business...
Just suck in your breath and pick up the phone. No money, no cake....period.
Here's to you!
same here...I tell the customer that they arent on the books until a deposit is paid. Even if they send me a signed contract. You need to call them.
my clients understand that until i receive legitimate deposit funds, i don't even pick up the pencil to write them on my schedule. when they pay in full, i put them in pen, and that is required 3 weeks before the actual due date. if they decided to fart around and not manage their time correctly, they pay the price by losing that date and having to go elsewhere.
i love the saying " your crisis does not constitute an emergency for me".
They could have forgotten because they've been busy with other plans for the event. I'd call today and tell them that because it's so close to the event date, you'll require cash now to confirm their order.
Yes, it is perfectly fine! I have to gently knudge clients all the time. Just call or send an email that says This is just a reminder that to book your date, a deposit of XX is due. Thanks!
This helps alot. I have a similar dilemma with a baby shower cake. The lady who ordered the cake isnt paying for it. Her sister is. So they ordered a $90 cake from me, and I required a $40 deposit. She took the contract I wrote up, and is supposed to be sending me the check. Its been 2 weeks now (after changing her mind 7 times, mind you), and still no check.
The cake is due next weekend, and I am going to send an email this Thursday, to say that if the deposit is not recieved by next Wednesday, I will consider the cake order cancelled. I refuse to go into debt for strangers. I might consider it for a good friend, but not for a stranger. And I am reconsidering the whole 'friend' thing since the last 2 times I have gotten screwed.
It's a business plain and simple...Plus there are waaaaay better things I could be doing with my time, like taking my 5 year old kindergarten school supply shopping!
I agree, and I like the cash idea. At this point you don't want to wait for the check to clear.
It's business. I assure you every other vendor she will be using either has the deposit already or they are making the same phone.
I too would give them a quick call or email.
I stopped dipping into my personal funds along time ago. No Money = No cake - it's just a matter of business.
I agree just give them a quick call and tell them they need to pay the deposit. If you email them they might say they never recieved it so I would just call to make sure they get the message. And like everyone else said no money=no cake. good luck hope everything works out.
Personally, I wouldn't even do the email. Call!! I know that when I have an event coming up and am running around like a chicken with my head cut off the last thing on my mind is checking my email! Yes, she could be so crazed right now that she totally forgot about the deposit. I would just call her and remind her that money is due or there is no cake.
And by the way mixinvixen, I LOVE that saying!! Never heard it before but I think I need to start using it more often. Especially on the kids!!