I would take a different approach. Rather than post a response, I would 1- email weddingwire, saying that since you pay for advertising it is not in your best interests to pay to have potential customers directed to a negative review, and the review is false, in essence accusing you of price gouging. Explain that you woul like to continue you advertising relationship with weddingwire, but it really doesn't make sense for you to pay to call attention to erroneous negative information about your business. I did the same thing with Citysearch when a customer accused us of overcharging her for a cake when we refused to meet the price she wished to negotiate.
They removed the review. They are in the business to make money.
I'm probably going to get slammed on this but it this is MY opinion. I think that is very deceiving and very deceptive of you to have any reviews removed that you're not particularly fond of. I definitely wouldn't do business with someone that had that kind of mentality- I'm all for full disclosure and you either post all reviews or none at all - you have to take the good with the bad because you are in a service-oriented business. You are just not going to please every single person ALL of the time.
I would take a different approach. Rather than post a response, I would 1- email weddingwire, saying that since you pay for advertising it is not in your best interests to pay to have potential customers directed to a negative review, and the review is false, in essence accusing you of price gouging. Explain that you woul like to continue you advertising relationship with weddingwire, but it really doesn't make sense for you to pay to call attention to erroneous negative information about your business. I did the same thing with Citysearch when a customer accused us of overcharging her for a cake when we refused to meet the price she wished to negotiate.
They removed the review. They are in the business to make money.
I'm probably going to get slammed on this but it this is MY opinion. I think that is very deceiving and very deceptive of you to have any reviews removed that you're not particularly fond of. I definitely wouldn't do business with someone that had that kind of mentality- I'm all for full disclosure and you either post all reviews or none at all - you have to take the good with the bad because you are in a service-oriented business. You are just not going to please every single person ALL of the time.
I agree with you to a point...if the information is FALSE (i.e., the reviewer is lying or misrepresenting facts), then the review should be removed.
I mean, the BBB doesn't post all the filed complaints without some fact checking.
I would take a different approach. Rather than post a response, I would 1- email weddingwire, saying that since you pay for advertising it is not in your best interests to pay to have potential customers directed to a negative review, and the review is false, in essence accusing you of price gouging. Explain that you woul like to continue you advertising relationship with weddingwire, but it really doesn't make sense for you to pay to call attention to erroneous negative information about your business. I did the same thing with Citysearch when a customer accused us of overcharging her for a cake when we refused to meet the price she wished to negotiate.
They removed the review. They are in the business to make money.
I'm probably going to get slammed on this but it this is MY opinion. I think that is very deceiving and very deceptive of you to have any reviews removed that you're not particularly fond of. I definitely wouldn't do business with someone that had that kind of mentality- I'm all for full disclosure and you either post all reviews or none at all - you have to take the good with the bad because you are in a service-oriented business. You are just not going to please every single person ALL of the time.
The trouble with some of these sites is that anyone can go and say anything. In our case, a woman called and wanted to have a party in our shop. She wanted to pay $50 for a 10 inch cake and 20 servings of gelato. Her rational was that it was Monday, so she was doing us a favor by brining us business, and 2- they would all be ordering drinks, and we should make our profit there.
For the record a 10 inch cake is $45 and small gelatos are $3.89, so she,in essence, wanted a 50% discount. I refused. She booked the party anyway, and when she came in, she tried to tell my bartender that she was to pay $50 and get her cake and as many gelatos as her party wanted and the rest would be cashe bar. I walked up an corrected her, saying that was not the agreement we made. She went online EVERYWHERE accusing us of overcharging etc. It was a false review, just as the fact that Kory chrges extra for certain days is false. If I am paying for advertising, it is my perogative to control what I am paying to be advertised.
I mean, the BBB doesn't post all the filed complaints without some fact checking.
Oh they do post all of them. Before posting they contact the company to request a response and that's all they do. They could never fact check anything and survive. It's too big a task. I mean they give the merchant time to respond but no they don't fact check.
I would take a different approach. Rather than post a response, I would 1- email weddingwire, saying that since you pay for advertising it is not in your best interests to pay to have potential customers directed to a negative review, and the review is false, in essence accusing you of price gouging. Explain that you woul like to continue you advertising relationship with weddingwire, but it really doesn't make sense for you to pay to call attention to erroneous negative information about your business. I did the same thing with Citysearch when a customer accused us of overcharging her for a cake when we refused to meet the price she wished to negotiate.
They removed the review. They are in the business to make money.
I'm probably going to get slammed on this but it this is MY opinion. I think that is very deceiving and very deceptive of you to have any reviews removed that you're not particularly fond of. I definitely wouldn't do business with someone that had that kind of mentality- I'm all for full disclosure and you either post all reviews or none at all - you have to take the good with the bad because you are in a service-oriented business. You are just not going to please every single person ALL of the time.
She's suggesting to remove reviews that have false information, not just negative reviews - that would be deceptive.
The bride posted her perception of what took place. In the eyes of the bride she is tellling the truth, her version of how she understands what happened to her. I don't think she is lieing, just posting what she believes to be true.
What I would do is call this bride and let her know you saw her review and apologize about the miscommunication. Explain it the way it was here "you did not get two prices for your cake you were quoted one price and given the dates that your price range could be booked."
I have to admit when I read this at first and you were explaining things I thought the same way she did. I had to get the kids out back to play, the baby quieted down, and then reread it to understand same price, same cake it was the pricing cap that wasn't met to book a date.
She thinks you were price gouging, bottom line because she isn't understanding how it worked. Help her understand it because if she's posting on the internet she's talking around town.
When that's fixed then go to the site and post "There was a misunderstanding how my pricing worked. I have just contacted the bride directly and clarified the miscommunication."
Then go on to say that she was pleased with the taste, flavor, and look and all has ended well.
I'm sure someone can come up with a better worded letter. I'm in the middle of a nasty early summer cold and on meds... I'm not good at thinking about letter writing right now. lol
[quote="CarolynGwen"]The bride posted her perception of what took place. In the eyes of the bride she is tellling the truth, her version of how she understands what happened to her. I don't think she is lieing, just posting what she believes to be true.
Lol, it really shouldn't be kory's problem that the bride is delusional!
Seriously, though, it doesn't matter whether the bride *thinks* she's telling the truth or not, the bottom line is she's still giving false information.
And, by the way, weddingwire is PAID advertising...If spent money to take out an AD in Southern Living, would you take pictures of beautiful, nearly perfect ( perfect after airbrushing) cake dummies, or would you include a picture of a cake that fell on it's way to the reception ? If it's my money, I get to control the message, period.
An ad on weddingwire isn't any different. There are plenty of "free forums" where brides can, and do, say anything they want about you. Weddingwire chooses to be a paid advertising site. A smart business person would use that to her advantage and have the review removed.
i didnt really think i would reply to this post, and maybe this doesn't make any difference. but is kory really paying to be listed on weddingwire? if she is, i think she's being taken advantage of. i'm on wedding wire and i don't pay a dime. its free! you pay when you reply to leads, but not to be listed. but its still in beta testing, so i don't even pay to respond to leads, those are free too right now. the only reason i'm on it, is because i have some good reviews and i want to be able to point brides to it as a reference. but i haven't received one single bride from wedding wire, so if i ever get a negative review i'm pulling my listing off the site.
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