No tips from me....I like the "chewy" crust.
If it's getting hard you might be baking it too long.
The first thing I learned (the hard way) is to cake release (cake goop in my case) and then also spray it with PAM. I had a lot of mini bunt cakes stick when I've never had a cake stick in my life.
Next, what temp do you bake on? I'd bake at 350 at the most. And maybe do a practice cake to see when you should take them out. Your desired doneness.
I have bunt I make that I love the crust to be a little on the toasty side.
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