I'm prolly just being overly sensitive here but I gotta let it out or I'll bake a cake!
I made a CCC that was ninja turtle theme.. no pics cause I forgot to take a pic but the person called me and said that the cupcakes were dry, most of her guests were throwing them away.. so I said hmmm, lemee see I have some right here.. i broke one open (an overcooked one that I kept and rebaked) and tasted it.. it wasn't dry, and this was the overcooked one..(and in my mind I thought 4yo kids eat dirt, they wasnt throwing away cupcakes.. so then she says well its not the design I wanted and I said I know that , we spoke about the design needing to be changed because the image u sent me was too small.
So i refunded her $$ through paypal.. all of it, although I know I shouldn't have given her all of it I just didn't feel like dealing with it.. so then Dear dear hubby calls and hears my voice and ask me whats wrong so I tell him, and he says well u shouldn't have given her all of her money back, thats not good business, u think safeway would have given her money back, nobody has money to just be giving back to people.. so I started crying and im like could u have waited until I felt better to go bad on me, or u just had to pile other stuff on me huh.. and he says the ever present there have been times when u have said stuff to me that i feel you could have said in a different way or at a different time, im like ok, so im wrong for asking you about it when u just keep quiet and stew when you're upset...
so we had to get off the phone lest a CCC becomes the subject of an argument.. thanks for reading.. I won't go bake a cake and eat the whole thingk now. 
I am so sorry, that really bites. I am not sure that i would not have done what you did, i do know that i would not do another order for her, sorry I am already booked for that date thing. I hope you enjoy your cake, i personally do not think i will ever eat cake again, ( unless my Mom makes it) lol,
of course I got not notifications, but I thank you guys for replying.. I didn't want to bake a cake, cause im on a diet LOL I only have 16 pounds to goal, I had already tried a new recipe for sweet potato cheesecake today.
I appreciate being able to vent her to people who eat sleep breathe cake like me.
My hubby used to tell me what I SHOULD have done when I would share a story like this (using his "I'm the big-man and know ALL" voice and I'm sure any married caker out there knows what I mean!). Now he's learned to phrase it with "well, here's what I might suggest if this happens again."
When you're on the phone with a customer who is not happy, it's usually not a good idea to say, "Can I put you on hold while I call my husband to see what HE will approve of in this situation?"
Each one is a live-and-learn.
yes I know what the im a a big man and i know it all voice sounds like LOL
funny think is right after I spoke to her, I had already agred to refund and before I sent the refund ( she paid via paypal) I called him, he didn't answer.. so of ocurse I was also feeling the u werent there when I needed you blues LOL
Hold on Samele, the Marines have landed! I am on my way over to kick that woman's behind and DH's as well. It sounds to me like she regretted paying whatever for the cake and thought she could have saved money by getting it at Costco. After tasting that cupcake yourself and knowing it wan't dry I guess I might have refunded a percentage of the cake, but not the full amount. It would have been nice if your husband had been more sensitive to your feelings but men can be boobs sometimes, can't they? Go take a nice long bubble bath, eat some chocolate and you will feel better.
You know...the last time I EVER ordered a cake it was very dry and I had everybody put their slice that they didn't eat (which was EVERY slice cut) back on the board...and when I called her...the baker..I was very calm and might I say nice. I told her "The cake was very dry and nobody could eat it..but I just wanted to tell you just in case it was the oven or you were having a bad day " she said .." I WAS having a bad day..and to tell you the truth I thought it was going to be dry but since it was such a small cake I was giving it the benefit of the doubt" she goes on to say "I don't mind refunding the money at all...in fact I used the wedding cake icing on yours instead of making more" and on she goes "do you have pictures of the cake?" I said sure I have pictures and all the cake, like I said don't worry about the money but...wanted you to know....needless to say we ended up agreeing on 1/2 refund because I didn't feel it was fair..she did do the decorating even though the cake wasn't good...so she deserved something. (NOT how my son seen it though)
It happens, maybe I dont think my cake is dry but somebody might. And there is always a nice way to go about things. I wasn't looking for a full refund but was worried that something was wrong with her oven or something because the cake was HARD and dry and well just unpalatable (word? LOL)
If I were you I wouldn't have refunded the full amount. You still decorated it and the lady didn't provide you with proof that they didn't eat the cake (like I did). Big hugs to you from Kentucky, I hate when things like that happen...Also well the man thing...umm...most men DONT understand us cakers...and will never...like right now my dh doesn't understand that I am STILL on CC looking for ideas instead of just going and baking the cake...I HAVE to have a idea before I bake....but he see's it differently.
thanks shirley and Christi, I did take a bubble bath LOL...
Christi its funny that you mentioned about some poeple thinkg your cake is dry and others not, becasue I had a CCC (different recipe) and the girl said they are good but they dont taste like im used to... OK then the next time she wanted to order a cake, she ask my sister to askme to make box cupcakes... my sister was liek I am NOT gona do that.. she just wsnt used to scratch cakes, and u know a cupcake is bound to be different as well.
my oven is temperamental, so I watch the cakes in there VERy closely LOL.. Iam in the process of trying to get my mom (we live in her house) to get me a new oven..
as an afterthought.. She complained to me (friday night) that albertsons didn't make her cake right for his school party on Friday. she sounds like she may be hard to please..
I'm so sorry this happened. i am sure you DH did not mean to make things worse. sometimes our DHs don't realize just how upset we are when they open their big mouths but i am sure he feels bad now. some people are going to nit pick everything you do and complain just because they don't want to pay you to do what they don't know how to do. we have to learn to not give in. if she was not happy with the work than maybe a 1/3 of her money back or something like that but thats all. she was not just paying you for your work but for your time as well. don't feel bad about what happened just take it as a learning experience.
Being told you sent out a dry cake is such a blow!
My hubby will wake in the morning and se a cake that I was up untill 2 am finishing and will say "Wow that looks good, I can only see like 2 or 3 finger prints in it!" AAAHHHHHH! Some men really are clueless...
On another note, I really dont think the children were throwing out their cupcakes, I think shes over exagerating(s?) just a tad.
lol, that is funny.. my kids like cake with no icing.. and with icing and in scraps, and in cupcakes
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