I remember reading on here that some of you send a survey to your customer after delivery or pick up. I was hoping to do this and would love if I could see what you send. Or if you could tell me some of the questions you ask...

Any help would be appreciated!

Thanks!

I'm so glad you asked this! I was just thinking I need to put one together too!

I send one out. I send it with my receipt for the cake.

I just ask about professionalism, taste, price, and how well did I capture their "dream" cake and how did they find out about me.

I don't send them to everyone, because I do offer a "perk" for them sending it back.

Oh please do share! What is the perk?

10% off there next order (to a max though)

i had some postcards made on vistaprint, with the questions and my return address printed on them. i just add a stamp and give it to the customer when they pick up a cake. the majority come back, but i think i also need to add a perk to get them all returned. I tried to make it as easy as possible, all they have to do is check the boxes and drop it in the mail. how hard is that. too much for some!!

I also send out a questionnaire after ea delivery. Just general ?? like taste, price, size with a box to tick bad acceptable good or excellent. I also have a scetion to add some comments. I dont offer any "perks" but I get back 90%
HTH

I also have self-addressed postcards made at Vista Print. You can get 100 for free (just pay shipping). I just got a "free" rubber stamp, and 100 more postcards - and it cost me under $10 for the shipping.

I send this out in an email shortly after the wedding. I get quite a few back and it gives me text for my testimonials page on my site.

Please contact me to arrange the return of your equipment deposit.

Customer satisfaction is very important to us. Thank you for taking the time to fill out this brief survey to help us make sure we are continuing to provide excellent service.

Please rate each item on a scale of 1 to 10, 1 being lowest.

The ordering process:

Was I prompt and informative at our face-to-face meeting(s)?


Were the samples adequate for you to get an idea of the product that I provide?


Were the subsequent phone and email conversations helpful?


Did you feel there was open communication? That I was receptive to your ideas?


Did I provide the correct amount of ideas and guidance without being overbearing?


The Product:

Do you feel that I accurately interpreted your needs and wishes and provided the product that you ordered?


Please rate the look of your cake


Please rate the taste of your cake


Would you recommend me to a friend?


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