Customer Wants To Tranport Cake!

Decorating By bunnypatchbaker Updated 3 Aug 2006 , 1:17am by strawberry0121

bunnypatchbaker Cake Central Cake Decorator Profile
bunnypatchbaker Posted 2 Aug 2006 , 12:10pm
post #1 of 12

Help! I have a cake order for Saturday for a small anniversary cake. The customer wants a two or three layer wedding cake style for a 50th anniversary party. Not a problem. She saw one that I did in June and wants an exact duplicate. However, she called me last night to tell me that she would be picking the cake up herself and then transporting it about 50 miles from here! I told her that I was concerned about the cake stay together, etc. and she said that everything would be fine. I tried to explain to her that the cake she saw in June I had taken to the reception and assembled there. She would not be able to do that. She said that she understood and if something happened they would just deal with it! I know that I shouldn't be so worried about this but it bothers me that I am going to spend so much time making a special cake for her only to probably have it not make it to the party. Not to mention that it is HOT here in Illinois this week! I told her my concerns about the heat and she assured me that the heat would break by Saturday! icon_confused.gif Any advice? It is driving me crazy! icon_cry.gif

11 replies
mbelgard Cake Central Cake Decorator Profile
mbelgard Posted 2 Aug 2006 , 12:20pm
post #2 of 12

If she wants to do this make sure she understands that ANYTHING that happens after it leaves you is not your problem.

Mac Cake Central Cake Decorator Profile
Mac Posted 2 Aug 2006 , 12:23pm
post #3 of 12

bunnypatchbaker--

I know how you feel; however, as long as you have explained it to the customer...so be it. Now, let's see how to make it more stable.

Put your cake on a 1/2 foamboard covered in contact paper or cake foil. Use the Wilton plastic tubes for internal support that can be cut to the right size. Put the other cakes on a covered cardboard. fter cake is stacked, hammer/run 2 sharpened wooden dowel sticks through the enitre cake and into the foamboard (all the way through the foamboard). This should keep your cake from shifting. I used this method on the "Victorian" wedding cake that I delivered 40 miles away and it did not shift.

You probably won't have to cut the dowels off, they will probably be down in the top tier of the cake. Hope that helps--Pam

Mac Cake Central Cake Decorator Profile
Mac Posted 2 Aug 2006 , 12:26pm
post #4 of 12

And one other thing--if it's buttercream, use a heat stable BC. That is one without any butter. I use all shortening and butter flavoring here in Texas and it holds up well.

4kids Cake Central Cake Decorator Profile
4kids Posted 2 Aug 2006 , 12:32pm
post #5 of 12

I agree with mbelgard- just make sure she knows that once it leaves the premises it's her responsibility. It'll probably be ok. Don't worry too much. Just do all that you can to control the elemnts that might be affected by the heat.

all4cake Cake Central Cake Decorator Profile
all4cake Posted 2 Aug 2006 , 12:34pm
post #6 of 12

I would also consider taking pictures of the cake before it leaves your place. I would also have her sign a waiver or something saying that she accepts full responsibility of the cake...a little cyoa.

gilson6 Cake Central Cake Decorator Profile
gilson6 Posted 2 Aug 2006 , 12:35pm
post #7 of 12

I would make sure to take a picture and make her sign some kind of waiver when she picks up the cake. Even go so far as to take a pic with her and the cake. She might not have any problems, but just to make sure your end is protected.

gilson6 Cake Central Cake Decorator Profile
gilson6 Posted 2 Aug 2006 , 12:37pm
post #8 of 12

Hey, all4cake, looks like great minds think alike!!! We posted almost at the same time. LOL

all4cake Cake Central Cake Decorator Profile
all4cake Posted 2 Aug 2006 , 12:40pm
post #9 of 12

LOL...yeah, I was thinkin.."Pinch. Poke. You owe me a coke!"

MomLittr Cake Central Cake Decorator Profile
MomLittr Posted 2 Aug 2006 , 12:47pm
post #10 of 12

The first thought I had, like the others, was to get a picture and have her sign a waiver! Have read too many stories on this site about folks complaining cakes fell/broke when the customer took them on their own. Guess she does not want to pay for you to deliver the cake....

gilson6 Cake Central Cake Decorator Profile
gilson6 Posted 2 Aug 2006 , 1:17pm
post #11 of 12

Jinx. Double Jinx.

strawberry0121 Cake Central Cake Decorator Profile
strawberry0121 Posted 3 Aug 2006 , 1:17am
post #12 of 12

Don't forget to charge her extra for the extra supports you are using. icon_biggrin.gif

Quote by @%username% on %date%

%body%

 

About

CakeCentral.com is the world's largest cake community for cake decorating professionals and enthusiasts.

Privacy Policy Terms Of Use

Newsletter Subscribe

Follow Us On

Contacts

Phone: 866.878.3133
Email: [email protected]
2004 - 2025 © Cake Central Media Corp. All Rights Reserved.