Have You Ever Messed Up An Order? What Do To? Help!
Decorating By cakeartdiva Updated 1 Jun 2007 , 10:12pm by mcataylor
This is for a small wedding cake. She wanted whipped cream icing, but in her letter seh said buttercream..so butter cream I did! But now thinking back I think it was whipped cream icing and whipped cream strawberry filling (which I did).
It's too late now to do it over. I am going to give $75.00 back and offer to do a freebie cake for her when she wants.
Does that sound okay? She's been very nice and friendly all this time and even considers me a friend. Should I call her now and tell her or wait til I set up the cake?
HELP!
In my opinion, if you have the time, give her a call. If not don't sweat it. Chances are she may not even notice. Brides get so involved with planning everything and then when the day gets there everything is a blurr.
Last week I did a cake for a coworker's four year old. She told me the child's name and I even spelled it back to her and wrote it on my calendar. Well, when I delivered it, the name was spelled incorrectly (Aidin should've been Aiden).
Luckily, my daughter was home and she was able to drive my still-filled piping bag to me provided I'd take her to lunch! All worked out, but I know the gal was miffed and I was quite embarrassed. It was a 9 x 13 with a chocolate transfer image of Blues Clues with foot prints and everything. I only charged $20 and probably paid that in gas for my daughter's car and her prerequisite lunch!
You're going to a wedding to tell the bride at the wedding that you messed up (maye)? Just don't. Not even at a small wedding. Tell her in advance.
I'm a little confused, she wrote buttercream but said whipped topping? Or you just thought she wrote buttercream. Either way, is your buttercream super sweet, or like a meringue buttercream? So if may pass as a whipped topping type icing? I would let her know so she isn't surprised with her first bite. And instead of offering a free cake and her money back, offer a free anniversary cake. Let her bring up any sort of refund.
If buttercream was written by the bride and that's what you made, unless whipped topping was written somewhere else where's the problem?
I assume you have a signed contract with everything spelled out. What does IT say?
I agree. If you only vaguely remember that she wanted whipped topping but in writting you have buttercream, that's what you should have made. You only do what is in writing!! Always. THat keeps you safe. If her letter said buttercream, there you go, buttercream.
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