I am still steaming at this and it was over an hour ago. Bear with me; I am furious! Ok... I have this customer (1st timer) and from the get go she has been a pain in my side. Today was the day i was to deliver her cake. It was to be delivered by 5pm to a local restaurant. I dropped the cake off at 4pm. I get home from some other errands at 6pm and my husband hands me the phone and says it's Sally Sue (not really). I answered the phone and she says (in a very sarcastic tone) Hi Kellie this is Sally Sue. I said Yes? She said Where's my cake? I said at the restaurant. She said No it's not. I said yes it is, it has been since 4pm. She says well they said there jasn't beena cake delivered. So I proceed to explain who I handed the cake to and where they put it. She said well I had to send my husband all the way back home to get your number because the cake is not here. Again, I say yes it is it has been there for 2 hours now. So I stay on the phone as she goes inside and describes everything I had just told her. The I hear in the background Is this it?
So the cake is found, and all she says is ok they found it. Bye.
Not an I'm sorry that I just blasted you and called you a liar. Nothing. I am so mad about this right now, this was one I had a feeling about from the get go. She was a referral from someone I go to church with. However, this is the benefit of working for yourself, I can choose my customers. Never again!
How rude!!
That IS an awesome benefit though. After a while of dealing with customers, you pick up on the psychic "will-be-a-pain-in-my-backside-if she/he-books-with-me" vibe very very quickly! 
Also be wary...
-if they email you more than once a day
-if they change their minds about major design aspects again and again
-if they want a 2nd, 3rd...or 4TH tasting!
-if your file for their inquiry is so large that it can no longer be stapled together!
dl5crew: I am a firm believer in Divine intervention. I want you to know that your post just brought a much needed lift to me. The Bible verse on your screen is my favorite verse of all. I am constantly repeating it to myself. Just wanted you to know that your reading my post just now was no accident!
Wow...I think your handling it really well !
God Provides,
Crista
I am not in the cake business, but I can undertand all the frustrations you guys go through. Is she blind ? seriously ? or maybe just legally blind ? Then maybe if you run to her in the future, maybe tell her that she needs glasses.. as what my grandmother has always said, "look for it w/ your eyes, and not with your mouth "! !!! I think that's what she did..she used her mouth to look for your cake and not her eyes..
I have no compassion for stupid customers.. I know there is more good customers than bad out there, I think !
Take it easy, have a Margarita !! 
Odd how some customers think that paying for your services gives them rights they don't have. And when is it ever okay to show your ugly side to someone who has faithfuly honored a contract? Be comforted in knowing that you maintained your professional personality and therefore did not harm your business. Intuittion Comes both from expierence and from the gut. So next time you meet another Sally Sue and the gut speaks, just listen. Grab a loved one and get a hug you've earned one.
Hi there...sorry for your bad experience....she was pretty rude...maybe she's really stressed out because of the party...and then the darn restaurant tells her the cake wasn't there....
she'll hopefully realize that she was very rude to you and call you soon to apologize.
I think that customer's stress is not your problem..
It's not an excuse for her to be rude and stupid. 
Let me also add that, although it's not justification for her actions, her husband was also probably upset that he had to take a trip all the way home. If I were you, I would call the manager or owner of the restaurant and calmy tell him or her what happened....if only to avoid the same mishap in the future for someone else.
I am so sorry this woman was rude to you! You are right to never work with her again. Just be conveniently "booked up" when she calls again.
Your situation solidifies my resolve to never deliver, unless of course they pay me to do so. For almost 20 years now, anyone who gets a cake from me always comes to pick it up. Only one person has ever complained. And with gas prices, if you do deliver, you need to calculate how much it costs for you to deliver, and add that to the fee for the cake.
That was something else...her husband also called me before she did. I guess when he got home he called from their house. I wasn't home yet so he left a message on the answering machine. He was actually very calm and pleasant. I think she's just a nut. Another thing...it was a free delivery. The restaurant is near Walmart and I just scheduled my shopping trip to coincide with the delivery. So...restaurant's mistake, not mine and free delivery...and I am the one still fuming (after 4 hours and counting!)
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