Business Name Issue/rant

Business By Chef_Stef Updated 21 Apr 2007 , 11:31pm by indydebi

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Chef_Stef Posted 21 Apr 2007 , 6:14pm
post #1 of 11

Ok, I have to just say this.

How freakin stupid do people have to be to look up a website in a whole DIFFERENT STATE with a whole DIFFERENT NAME and call me constantly mistaking me for a lady with my same name, as in "Hi, you're doing our cake. We wanted to stop in and see you." ..and it's not me. I mean, DUH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *scream* I am just really annoyed.

Let me explain.

Say my name is Jane. My business is Cakes by Jane. This other lady is literally in the next state (40 minutes away), and her personal first name is the same as mine, spelled the same, BUT her business name is "Jane's It's So Sweet". We both do weddings in the same main city and at a lot of the same venues, but it's not like it's a small town; it's like half a million people!

Now, class, for clarity's sake, side by side:

"Cakes by Jane" OR "Jane's It's So Sweet" Would YOU mistake them?

How !%#^@#^&*(*&()*%@! STUPID do you have to be to look up my website, with my business name ALL OVER IT, and my phone number, WITH the different area code ALL OVER IT (hello!? different STATE!?), and STILL CALL ME and say, "Hey, you're doing our cake." I even have vendors calling me..."hey, I'm the florist for the Doe/Smith wedding that you're doing"...

Do I need to call this lady and see if the same thing happens to her? Let her know what's happening? Change my name? Put a disclaimer on the web page that says "If you think you've reached Jane's It's So Sweet, STOP. Please leave. I'm not her."?

When people who call to order and say they've been referred by so-and-so that I "just did a cake for", and if I know it wasn't me, I tell them right up front, "You've mistaken me for the other Jane. You need to call her." I hope they tell her that I'm sending them back to her. I could smile and say, "Yes, that's me. How can I help you?" And I'd hope she's returning the favor... icon_evil.gif I have not a thing against her personally, and I have no desire to take customers from her, but it would be nice to have them be aware of who they're actually calling when they contact me.

Like I'd call Kate's A Cut Above when I'm trying to reach Hairstyles by Kate.

icon_mad.gificon_evil.gif

Sorry, I just had to get that off my chest.

10 replies
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dl5crew Posted 21 Apr 2007 , 6:25pm
post #2 of 11

I agree with you. If I ordered a cake by someone & intended to pay $xxx.xx You better believe I'd know who I was talking to.
Do these people not have a business card? It sounds like there are a lot of villages missing their idiots.

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playingwithsugar Posted 21 Apr 2007 , 6:34pm
post #3 of 11

Sounds more to me like the idiots are all home.

Maybe there is something in their water supply?

Theresa icon_smile.gif

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jescapades Posted 21 Apr 2007 , 6:45pm
post #4 of 11

it happens. people don't think. our home phone number used to be owned by a hair removal salon called 'take it all off' and people call looking to make an appointment. well, i answer the phone with a simple 'hello?' (mind you, no company name) and they ask if they can make an appointment. i have to tell them that we are a private residence and that the salon changed their number. then they hang up and call again. the second conversation goes something like this:

me: 'hello?'
caller: 'hi, is this take it all off hair removal?'
me: 'no, i'm sorry, this is a residence, the salon changed their number.'
caller: 'oh, thanks. do you have their new number?'
me (or at least i wish i could say): 'yes, i'm the freakin yellow pages, let me get that for you.' NO moron, i don't. thanks for calling.'

here's your sign

it's just something i've learned to live with.

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indydebi Posted 21 Apr 2007 , 6:53pm
post #5 of 11

I've shared this story before, but my sister had a phone number very close to a Dominoe's pizza. My brother-in-law used to work at Dominoes, which adds to the funny-ness of this story.

One night a lady called.....

Brother in Lawy: "sorry, you've dialed the wrong number."
lady calls back (laughing) "Oh you won't believe I dialed a wrong number before I called you!"
Brother-in-Law: "Yes, I would because you dialed it again."
Lady calls back, still laughing: I'm having a heck of a time getting my pizza ordered.
She then starts to get ticked when BIL tells her AGAIN it's a wrong number.
Lady calls back.
Brother in law takes her order.
Lady never calls back.

Hmmmm.... funny how she must have figured out the right phone number when she called them to complain her pizza wasn't there! icon_lol.gif

Morons.

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Chef_Stef Posted 21 Apr 2007 , 8:13pm
post #6 of 11

Oh, you guys...you're funny! I feel much better after reading all these.

I like the one where they call your HOUSE and you say "hello", (no business name), and they're trying to order something. I've had that happen, too.

I just got annoyed this a.m. because I had an email from a florist today, who emailed me with "How do you want to do the flowers for the XYZ wedding this summer?" And I emailed her back and said "you must have me mistaken for the OTHER Jane, who is in your town (I'm not)".

After I emailed her that I don't have that wedding scheduled (because it's not ME doing it), I realized that I may have caused a full-scale Wedding Crisis, because she probably freaked out and called the bride and told her the cake lady doesn't have any record of her cake, and they probably then went frantically off to find the RIGHT phone number to call the other Jane and see if she does, indeed, have their cake taken care of. LOL

It *would* have been nice to get a quick email right back from the florist with "Oh, thanks for letting me know. Sorry for the mixup."

*sigh*

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indydebi Posted 21 Apr 2007 , 8:25pm
post #7 of 11
Quote:
Originally Posted by homecook

.....After I emailed her that I don't have that wedding scheduled (because it's not ME doing it), I realized that I may have caused a full-scale Wedding Crisis, because she probably freaked out and called the bride and told her the cake lady doesn't have any record of her cake, and they probably then went frantically off to find the RIGHT phone number to call the other Jane and see if she does, indeed, have their cake taken care of. LOL




Then they can file this under "lessons learned'!! icon_lol.gificon_lol.gificon_lol.gif

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Chef_Stef Posted 21 Apr 2007 , 10:45pm
post #8 of 11

Yep.

I suppose it actually makes me *glad* they're not my customers, if they're this airheaded.

icon_wink.gif

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mbelgard Posted 21 Apr 2007 , 11:06pm
post #9 of 11
Quote:
Originally Posted by jescapades

it happens. people don't think. our home phone number used to be owned by a hair removal salon called 'take it all off' and people call looking to make an appointment. well, i answer the phone with a simple 'hello?' (mind you, no company name) and they ask if they can make an appointment. i have to tell them that we are a private residence and that the salon changed their number. then they hang up and call again. the second conversation goes something like this:

me: 'hello?'
caller: 'hi, is this take it all off hair removal?'
me: 'no, i'm sorry, this is a residence, the salon changed their number.'
caller: 'oh, thanks. do you have their new number?'
me (or at least i wish i could say): 'yes, i'm the freakin yellow pages, let me get that for you.' NO moron, i don't. thanks for calling.'

here's your sign

it's just something i've learned to live with.




I swear we can be over at my MILs having dinner and the phone will ring with a wrong number. She will get up from her meal and get the phone book out and spend 10 minutes trying to help them figure out who they want. icon_lol.gificon_lol.gif

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Chef_Stef Posted 21 Apr 2007 , 11:09pm
post #10 of 11
Quote:
Originally Posted by mbelgard



I swear we can be over at my MILs having dinner and the phone will ring with a wrong number. She will get up from her meal and get the phone book out and spend 10 minutes trying to help them figure out who they want. icon_lol.gificon_lol.gif







LOL--Oh that is so funny!

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indydebi Posted 21 Apr 2007 , 11:31pm
post #11 of 11
Quote:
Originally Posted by mbelgard

I swear we can be over at my MILs having dinner and the phone will ring with a wrong number. She will get up from her meal and get the phone book out and spend 10 minutes trying to help them figure out who they want. icon_lol.gificon_lol.gif




I got a wrong number at work once. The guy needed to pay his light bill before they disconnected him.

"I'm sorry sir, but I'm not your electric company."
"But I need to pay this bill!"
"I'm sorry sir, but I'm not your electric company."
"Well how am I going to pay this?"
"I don't know sir, why don't you call YOUR ELECTRIC COMPANY???"
"Well, what's their number?"
"I don't know sir because I don't know who YOUR ELECTRIC COMPANY IS! Try the phone number at the top of YOUR ELECTRIC BILL!"

Morons.

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