I recently placed an order online with a well known suopply business that I have been ordering from for years. I got the order earlier this week only to discover that some of the items I ordered were not available. I was charged at the time of the order approx. $80 more than what was shipped to me and this is clear on the receipt that was with the shipment. I called the shop and I was told that a credit would have been issued to me before the package left the shop. I not seen a credit to my account and it has been almost a week. The lady I spoke to when I called was less than helpful and that's putting it mildly. I know that sometimes credits can take a while, but I wanted some opinions on how to handle this. I won't be ordering from this company again regardless because of the multiple issues with this order. Thanks for any input you all may have!
If you used a credit card to purchase the items and you don't get a credit in the same billing cycle as the charge I would protest it with your credit card company. Let them (your credit card company) know that you should not have been charged the entire amount.
I am sorry but I am one of those people who complain really LOUDLY when I feel I have been wronged by a company large or small. I would call back and explain to the person what happened to your order and what the other company representative said. Then I would ask where my credit was. If you don't get any satisfactory results from them I would demand to speak to a supervisor. Make sure you get their names and to document the time and date of the conversation. You would be suprised at the "service" you'll get when they know you are documenting their service.
When you call back... 
Get the name of the person with whom you are speaking to, the day, the time and conversation and write it all down.. In case you don't get anywere w/this person you have ammunition for the supervisor when you speak to them. Trust me from experience, get all the info you can in order to back yourself up... The companies record the conversations for "training" purposes, so why can't you??? Just a little tip. I would also call your bank, maybe it takes longer to see the charge on your acct based on the bank. It wouldn't hurt to ask them.
I am sorry but I am one of those people who complain really LOUDLY when I feel I have been wronged by a company large or small. I would call back and explain to the person what happened to your order and what the other company representative said. Then I would ask where my credit was. If you don't get any satisfactory results from them I would demand to speak to a supervisor. Make sure you get their names and to document the time and date of the conversation. You would be suprised at the "service" you'll get when they know you are documenting their service.
jo-ann, this is way tooo scarey I didn't even read your post until after I posted mine and they are waaayyyy too similar.. lol 
No kidding Bodaisy. Excellant. It's nice to know someone thinks like me. 
Seriously Lenette you need to protect yourself. I would do what bodaisy and I said even sofar as taping the conversation you have with these people. Just to cover yourself you need to tell them your recording it. Also I would document any and every call I made to them in writing as to time and date. Most companies will give you a refund just to avoid negative publicity.
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