Angry Customer

Decorating By sheila06 Updated 27 Mar 2007 , 5:00pm by Chef_Stef

sheila06 Cake Central Cake Decorator Profile
sheila06 Posted 26 Mar 2007 , 8:31pm
post #1 of 38

This lady called back in Nov- Dec asking prices on wedding cakes. She didn't have alot of money to spend and needed to feed 150 people. Well being the nice guy I told her that I would do the cake for $150. Then she cals back and wants to know exactly what size each cake would be, I told her, she say's she doesn't think that would feed that many people. I told her that i went by the serving size chart in my wilton book. She says those pieces are not even a REAL slice of cake! Any way...she told me that she wasn't sure and wanted me to contact her daughter by e-mail because she would actually be the one taking care of the bill. I did, never received a reply. The other lady never called back. This wedding cake was for June so today I had my daughter (Who works for me ) call and leave them a message that we needed to confirm this cake for the date in June as our calendar is starting to fill. My daughter left a message and told her that if we did not receive confirmation by Friday that we would consider this cake order void. The lady called back a little while later screaming at my daughter that " I got your message and you can just tear up my order for that cake, if you think I have to give you an answer by friday!" Then hung up quickly so my daughter did not have time to explain. Should I call her back and try to explain or just let it go. She has been very picky from the start and wants a huge cake for next to nothing. I would assume just let her go but i am concerned that this is no icon_mad.gif t very business like?
icon_mad.gif

37 replies
wgoat5 Cake Central Cake Decorator Profile
wgoat5 Posted 26 Mar 2007 , 8:42pm
post #2 of 38

Let it go...good ridence (sp?) Picky and cheap not a good combo to boot!

JMO

Christi

darandon Cake Central Cake Decorator Profile
darandon Posted 26 Mar 2007 , 8:42pm
post #3 of 38

It's a good thing you don't have her anylonger. she wanted something for almost nothing and for sure would have given you fits if it didn't work for her. Champagne taste on a beer budget. If she was that rude on just asking for a decision by friday, just think of how she would have been on the actual cake. Good bye to her!

moydear77 Cake Central Cake Decorator Profile
moydear77 Posted 26 Mar 2007 , 8:43pm
post #4 of 38

Chalk it up to stupid people. She will not fond a deal elsewhere! Run while you can!

flavacakes Cake Central Cake Decorator Profile
flavacakes Posted 26 Mar 2007 , 8:44pm
post #5 of 38

Yes!! Let it go! You don't need that kind of customer. It's not worth the stress.

indydebi Cake Central Cake Decorator Profile
indydebi Posted 26 Mar 2007 , 8:51pm
post #6 of 38

I've said it before.....do NOT chase after bad business!

I wouldn't have contacted them today to confirm. You contacted the daughter via email, as instructed, and got no response. Dun deal. If they wanted it, they would contact you. If you're already booked, then they waited too long.

Tough Toenails to them! icon_twisted.gif

emmascakes Cake Central Cake Decorator Profile
emmascakes Posted 26 Mar 2007 , 9:04pm
post #7 of 38

She sounds like a raving nutter - not the type you want to do business with. Let he go and be insane elsewhere!

Ironbaker Cake Central Cake Decorator Profile
Ironbaker Posted 26 Mar 2007 , 9:09pm
post #8 of 38
Quote:
Quote:

I've said it before.....do NOT chase after bad business!




Worth repeating.

IMO, you dodged a big bullet. She surely would've been a pain until the end. Sounds like the type that would've complained afterwards too, just to get money back.

Teekakes Cake Central Cake Decorator Profile
Teekakes Posted 26 Mar 2007 , 9:14pm
post #9 of 38

Eeeewwwww! Sounds like you got hold of a Barracuda! I would cut that sucker loose real fast!

bobwonderbuns Cake Central Cake Decorator Profile
bobwonderbuns Posted 26 Mar 2007 , 9:14pm
post #10 of 38

Goodbye, good luck and good riddance! icon_twisted.gif

rhopar33 Cake Central Cake Decorator Profile
rhopar33 Posted 26 Mar 2007 , 9:15pm
post #11 of 38

yeah, you never want to chase bad business. Believe me, when people want something you know it. You won't have to chase them around.

kdkamp Cake Central Cake Decorator Profile
kdkamp Posted 26 Mar 2007 , 9:15pm
post #12 of 38

Don't worry about her. She doesn't sound like she would have been happy with anything.

step0nmi Cake Central Cake Decorator Profile
step0nmi Posted 26 Mar 2007 , 9:15pm
post #13 of 38

Wow! Sounds like you missed a close one! If she is so angry about you asking to confirm then it sounds like they are stressed AND crazy! Don't ever sell yourself short! Just be relieved! icon_biggrin.gif

LanaC Cake Central Cake Decorator Profile
LanaC Posted 26 Mar 2007 , 9:16pm
post #14 of 38

Oh, woman's nuts, bless her heart. $150 to feed 150 - she was already getting a massive, and I mean massive deal. She ought to be over mopping your floors and washing your dishes for giving you such a good deal to begin with.

luv2cake Cake Central Cake Decorator Profile
luv2cake Posted 26 Mar 2007 , 9:19pm
post #15 of 38

Do not call her back.

Consider this a blessing in disguise. She's not going to find a cake to feed 150 ppl for $150 so she's going to realize how good she had it. She might even call you back once she has shopped around...I'd think twice before working with her.

Don't let it bother you...business gets nasty sometimes.

melysa Cake Central Cake Decorator Profile
melysa Posted 26 Mar 2007 , 9:26pm
post #16 of 38

i wouldnt worry about it being bad for business b/c most decent people understand when someone is being unreasonable...so if she complains about you to others, it will likely be ignored, the message was beyond helpful really, and so i dont think you need to worry about not having been professional.

nglez09 Cake Central Cake Decorator Profile
nglez09 Posted 26 Mar 2007 , 9:26pm
post #17 of 38

Double-you tee, aych?!

What is up with that lady? icon_evil.gif

melysa Cake Central Cake Decorator Profile
melysa Posted 26 Mar 2007 , 9:28pm
post #18 of 38

[quote="nglez09"]Double-you tee, aych?!

quote] am i just too old to undertand this? icon_redface.gif

imartsy Cake Central Cake Decorator Profile
imartsy Posted 26 Mar 2007 , 9:32pm
post #19 of 38

PLEASE DO NOT CALL HER BACK!

What has she never heard of a deadline before??? I'm sure all the other wedding vendors made her pick a date or confirm or put a down payment on the service to reserve it - she's being ridiculous. Sounds like she's gotten way caught up in wedding stress - if you're that cheap, do a smaller wedding. Explain to people that you're on a budget and while you would love for them to be there, you simply are inviting mostly family. If you have a mega dream of a huge wedding - have it later on in life as a recommitment cermony or a renewing of vows or something - just make that one your "big" one when you can afford it (if you can).

Just consider it a blessing - do not consider doing business with this woman at any time!

MikeRowesHunny Cake Central Cake Decorator Profile
MikeRowesHunny Posted 26 Mar 2007 , 9:34pm
post #20 of 38

[quote="melysa"]

Quote:
Originally Posted by nglez09

Double-you tee, aych?!

quote] am i just too old to undertand this? icon_redface.gif




AS the mother of a 15-yr old son, I can tell you he said 'WTH?!' icon_lol.gif

AS for this crazy fruit loop - anyone have a straight jacket handy?! icon_confused.gif

vixterfsu Cake Central Cake Decorator Profile
vixterfsu Posted 26 Mar 2007 , 9:35pm
post #21 of 38
Quote:
Originally Posted by darandon

It's a good thing you don't have her anylonger. she wanted something for almost nothing and for sure would have given you fits if it didn't work for her. Champagne taste on a beer budget. If she was that rude on just asking for a decision by friday, just think of how she would have been on the actual cake. Good bye to her!




I agree with you on this. Don't feel sorry for someone you don't know and give them a $1 a piece, save that for someone you know and who needs it.

UGoCakes Cake Central Cake Decorator Profile
UGoCakes Posted 26 Mar 2007 , 9:37pm
post #22 of 38

As they say around here, she needs a NO CAKE FOR YOU shirt!

julesn20716 Cake Central Cake Decorator Profile
julesn20716 Posted 26 Mar 2007 , 9:43pm
post #23 of 38

I wouldn't touch this one with a barge pole and if she ever comes crawling back I'd tell her you were now booked for that day!

superstar Cake Central Cake Decorator Profile
superstar Posted 26 Mar 2007 , 9:47pm
post #24 of 38

You should just ignore her now. You were nice enough to have Emailed her re: if she wanted the cake. It will be more professional to just forget it. Sadly, there are some nasty people out there. I think you had a lucky escape.

indydebi Cake Central Cake Decorator Profile
indydebi Posted 26 Mar 2007 , 9:57pm
post #25 of 38

Oh it just hit me..... she told you to "tear up the order"? Huh. I guess she hadn't figured out that the reason you contacted her is BECAUSE IT HADN'T BEEN OFFICIALLY ORDERED YET????????????????

WHAT order? icon_confused.gif

nglez09 Cake Central Cake Decorator Profile
nglez09 Posted 26 Mar 2007 , 9:58pm
post #26 of 38

icon_lol.gif No, you're not old Melysa. I'm glad that "double-you tee aych" was clarified. icon_wink.gificon_lol.gif

kjgjam22 Cake Central Cake Decorator Profile
kjgjam22 Posted 26 Mar 2007 , 10:08pm
post #27 of 38

let it go....some things are not worth it.

justme Cake Central Cake Decorator Profile
justme Posted 26 Mar 2007 , 10:12pm
post #28 of 38

i don't get this lady... i mean i don't understand why she is freaking out.. she has five days to get you an answer... i bet you would have even gave her extra time if she needed it.

so just let her go... you are not making much off her order anyways.

ps. let us know if she calls you back... because i think she will!

lillykaci1 Cake Central Cake Decorator Profile
lillykaci1 Posted 26 Mar 2007 , 10:15pm
post #29 of 38

wow..some people are just dumb...they just think that we can throw it together in a day!!!! Gezzzzz I'm with everyone else just let it go and don't go after it, and if she calls you back then hang up on her real fast either that or tell her the deal has been taken off the table and it will be your regular price now.

Janette Cake Central Cake Decorator Profile
Janette Posted 26 Mar 2007 , 10:20pm
post #30 of 38

She's a nutcase.

Ha, she's going to do better then that - NOT!

Quote by @%username% on %date%

%body%