You should be able to see the top of the dowel. Make sure that you make all the dowels the same height, and that they are in straight up and down. I like to use the "cake jacks" for bigger cakes. It takes the guess work out of if my dowels are REALLY all the same.
I like to cut my dowels to be flush with the top of the cake, but if you've got one sticking up out of the cake, then that's the reason it's crooked. The cake jack thing is new to me too.
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my local party supply carys them. The owner has a web site called www.globalsugarart.com. Here is the link to the jacks http://www.globalsugarart.com/customer/search.php?substring=cake+jacks
Wow agagnier, I had never seen that website before. They have the neatest little gadgets and the prices aren't too shabby. I think they are my new favorite site. How is the customer service?
Their customer service is awesome! My sister works their and is in charge of the internet orders. LOL!! But Her boss is great. If there is something you want but don't see and he has it in his store he'll pull it off the shelf for you. Just call or e-mail. He is so nice to me if I want something in bulk he puts it on with his orders for me so I don't have to pay shipping, and I pick it up at the store. Also when he cleans out his office or the back room he'll tell my sister to give me what he doesn't want. The last time I walked out with a box valued at about $75. It had cutters, tips, textured rollers, a heavy 16 inch cake board ( the wood kind ) cake toppers, Flower cutters (presses)......
It anyone is interested in something you don't see ask me and I'll see what I can do.
P.S ..The owner use to own his own cake shop too. (He makes some beautiful cakes)
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