Customer Slamming Me On Facebook

Decorating By phoebe kay Updated 26 Feb 2014 , 6:55am by brendajarmusz

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AnnieCahill Posted 24 Feb 2014 , 5:10pm
post #61 of 158

She's trying to help you understand that you need to charge more money so you're not running yourself into the ground trying to make a buck.  Your skills are worth more than $30.  But if you're happy working like that then the advice will fall on deaf ears.

 

I do feel like you are being a little defensive.  Anyone would raise an eyebrow about a person who runs two VERY demanding home businesses and is only getting a pittance for each cake. 

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-K8memphis Posted 24 Feb 2014 , 5:14pm
post #62 of 158

as far as i can tell--it's over an hour to the closest starbucks from poplar bluff--

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phoebe kay Posted 24 Feb 2014 , 5:14pm
post #63 of 158

AIt absolutely sounds condescending. I looked at some of your work as well as the others on here. All I have to say is I hope some of the cakes didn't take long to make. What special skill do you have that entitles you to teach anyone anything? Not trying to be condescending. Truly I'm not. Please tell me. Keep in mind now, if I simply slowed down it would be perfect.

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phoebe kay Posted 24 Feb 2014 , 5:15pm
post #64 of 158

ARaising an eyebrow?

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phoebe kay Posted 24 Feb 2014 , 5:33pm
post #65 of 158

AI have a daughter that is going to West Coast Baptist college in California. She is studying missions and is going to be a missionary. I have a sister and mother that I pay the rent for, a drug addiction class I teach on Fridays that I help financially and bills. 17 cakes is money. What would make a mother "work 2 highly stressful and demanding jobs?" Thank God u don't have to answer that. This is outrageous that people are so off that they focus on something that isn't even an issue.

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AnnieCahill Posted 24 Feb 2014 , 5:35pm
post #66 of 158

Quote:

 All I have to say is I hope some of the cakes didn't take long to make.

Why?  Are you assuming that everyone on here does 17 cakes in a day?  I can assure you that is not the case.  Maybe at Wal-Mart or Costco, but most people doing custom cakes take their time because they are getting paid accordingly.  Some people do just 17 cakes in a single wedding season.  You are working on an erroneous assumption that people NEED to make that many cakes in a day.  We are trying to tell you that is not the case if you adjust your price point.

 

Quote:

Raising an eyebrow? 

Yes.

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AnnieCahill Posted 24 Feb 2014 , 5:39pm
post #67 of 158

Quote:

they focus on something that isn't even an issue. 

What was the original complaint from the customer?  You still haven't answered that.  Did they complain about the appearance of the cake or the taste?

 

If it was the appearance of the cake, then yes, you rushing your work due to making 16 other cakes in the same day is an issue.

 

I wish you all the best, I really do.  I hope you don't get burned out from all you are doing.  You do have talent and I think you should keep going and not delete all your photos.

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phoebe kay Posted 24 Feb 2014 , 5:45pm
post #68 of 158

AYep I got that. Raise prices. I seen some pics of your cakes. My question is how long did it take u to do those? I seen mistakes that we can discuss on here. If your preaching at me to slow down, it didn't improve the quality of your cakes. Don't get me wrong, they was cute. I appreciate everyone giving me advice. Truly do. Thank u so much.

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BeesKnees578 Posted 24 Feb 2014 , 5:47pm
post #69 of 158

Not die of exhaustion.

 

Suggestions for ways to improve your final product.

 

Make more money.  I'm not sure how you only had $9 into the bumble bee cake.  I would have had at least $9 just in butter for the cakes and icing ($2.50-$3.00/lb here).

 

You didn't specifically ask for advice...I shouldn't have given it.  

 

But when you say that you got slammed in a venting post, many of us helpy-helpertons (me) are going to offer ways to prevent it from happening again.

 

Good luck to you and your endeavors!

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phoebe kay Posted 24 Feb 2014 , 5:48pm
post #70 of 158

ACustomer was angry because it was delivered 10 minutes late. Not due to the other cakes. She said the cake was frozen. Not a chance. It was baked the day before. Thanks for the advice.

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phoebe kay Posted 24 Feb 2014 , 5:49pm
post #71 of 158

ACake was late because there was confusion about the destination.

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AnnieCahill Posted 24 Feb 2014 , 5:53pm
post #72 of 158

Here's what "I seen" from your OP:

 

Quote:

I messed up a cake. I agree it wasn't my best work. I didn't allow enough time. 

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enga Posted 24 Feb 2014 , 6:00pm
post #73 of 158

Why are you letting them take you there? There is no right answer, you are damned if you do and damned if you don't. That's how they roll. 

 

Take comfort and the fact that you are doing what you need to do to take care on your loved ones. You have stated that your prices are fair and that you are pricing your cakes appropriately for your market. What else can you do.  How, why, when, and where you run your cake business is just that, YOUR business.

 

Quite frankly, I don't know why your cake prices were even brought up.

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phoebe kay Posted 24 Feb 2014 , 6:00pm
post #74 of 158

AWow. You're not playing nice. You think that I don't know what I posted? I already posted what some of the issues were. The biggest grip was about the cake tasting frozen and the back looked like a kid did it. Not my best work. I have already admitted that I should slow down. Check the posts.

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AnnieCahill Posted 24 Feb 2014 , 6:05pm
post #75 of 158

Enga, they were brought up because 17 cakes in a single day for a home baker is a lot.  Would you agree?

 

Would you also agree that maybe she wouldn't have to do so many if she changed her pricing?

 

Would you also agree that based on her OP and other things she's said in the thread that she rushed and that's why the customer was upset?

 

Would you agree that the rushing could be alleviated by doing less cakes which are priced higher? 

 

She DOES have the skills!  I never said anything bad about her decorating, just to echo what another person said about crumbs in the icing.  I would be unhappy to receive that as well.

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-K8memphis Posted 24 Feb 2014 , 6:11pm
post #76 of 158

 

 
annie, what is wrong in your life that you are so relentless that she perform to your standard? this thread is positively creepy
 
the point is this is not "custom cake central" -- there should be room for everyone and not just under someone's self righteous microscope
 
switch to decaf--or just hold on and some of your ilk will pile on
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phoebe kay Posted 24 Feb 2014 , 6:12pm
post #77 of 158

AAnnieCahill I have already thanked you for your advice. I have already even said you was right. And once again, we all make mistakes on cakes. Your cake with the beach theme was very cute but u can see on the side where the icing or fondant wasn't smooth. Do I need to run that into the ground here? Did it happen because you had 17 cakes? Nope. Happened because you're human. Just shows that whether you're skilled enough to do 1 or 17, we all have mistakes that happen. Correct? I think u too have skill. Thank u for your concern. I will slow down.

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Annabakescakes Posted 24 Feb 2014 , 6:14pm
post #78 of 158

AWo

Original message sent by -K8memphis

[CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline][URL=http://cakecentral.com/content/type/61/id/3191860/]<img alt="" class="lightbox-enabled" data-id="3191860" data-type="61" src="http://cakecentral.com/content/type/61/id/3191860/width/200/height/400/flags/LL" style="; width: 200px; height: 160px"> [/URL]

[/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline] [/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline]annie, what is wrong in your life that you are so relentless that she perform to your standard? this thread is positively creepy[/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline] [/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline]the point is this is not "[I]custom cake central" -- [/I]there should be room for everyone and not just under someone's self righteous microscope[/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline] [/CONTENTEMBED] [CONTENTEMBED=/t/768483/customer-slamming-me-on-facebook/60#post_7487669 layout=inline]switch to decaf--or just hold on and some of your ilk will pile on[/CONTENTEMBED]

wow, that was disgusting.

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Annabakescakes Posted 24 Feb 2014 , 6:15pm
post #79 of 158

A

Original message sent by AnnieCahill

Enga, they were brought up because 17 cakes in a single day for a home baker is a lot.  Would you agree?

Would you also agree that maybe she wouldn't have to do so many if she changed her pricing?

Would you also agree that based on her OP and other things she's said in the thread that she rushed and that's why the customer was upset?

Would you agree that the rushing could be alleviated by doing less cakes which are priced higher? 

She DOES have the skills!  I never said anything bad about her decorating, just to echo what another person said about crumbs in the icing.  I would be unhappy to receive that as well.

I get it, Annie. I'm sorry that the others don't, I am sure it is getting very frustrating!

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phoebe kay Posted 24 Feb 2014 , 6:16pm
post #80 of 158

ABeesKnees out costs are quite low here. I think with time, you can b great too. Really. I appreciate the advice. Slow down. Thanks everyone for sharing tips.

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AnnieCahill Posted 24 Feb 2014 , 6:16pm
post #81 of 158

Myself and others tried to help the OP, I never said she had to perform to "my standards."  I don't think I'm being self-righteous by stating that she can avoid burnout by charging what she is worth.

 

If she wants to continue then best of luck to her...I already stated that and I mean it sincerely.

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-K8memphis Posted 24 Feb 2014 , 6:19pm
post #82 of 158

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phoebe kay Posted 24 Feb 2014 , 6:21pm
post #83 of 158

AI believe I've also stated that I appreciate the advice!!!!!!!! I also agreed quite a few times with u. Not sure as to why it keeps going.

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enga Posted 24 Feb 2014 , 6:22pm
post #84 of 158

Quote:

Originally Posted by AnnieCahill 
 

Enga, they were brought up because 17 cakes in a single day for a home baker is a lot.  Would you agree?

 

Would you also agree that maybe she wouldn't have to do so many if she changed her pricing?

 

Would you also agree that based on her OP and other things she's said in the thread that she rushed and that's why the customer was upset?

 

Would you agree that the rushing could be alleviated by doing less cakes which are priced higher? 

 

She DOES have the skills!  I never said anything bad about her decorating, just to echo what another person said about crumbs in the icing.  I would be unhappy to receive that as well.


I didn't join this thread to answer those question. I replied because I have had bad days and could relate to what she was going through. Why she did those many cakes is her business. I was trying to encourage her not to delete her pics and not give up. Not jump on her for making 17 cakes and not pricing them right for the market she lives in.

 

My question to you is why does that matter and why are you so upset?

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AnnieCahill Posted 24 Feb 2014 , 6:33pm
post #85 of 158

It doesn't matter to me, I was trying to give her advice as this is a discussion forum and it's what we do, yes?  I also encouraged her as you can see from my posts.  I'm not upset.  Actually, K8's picture made my day.  I'm waiting for her to post it again.

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-K8memphis Posted 24 Feb 2014 , 6:36pm
post #86 of 158

Quote:

Originally Posted by AnnieCahill 
 

It doesn't matter to me, I was trying to give her advice as this is a discussion forum and it's what we do, yes?  I also encouraged her as you can see from my posts.  I'm not upset.  Actually, K8's picture made my day.  I'm waiting for her to post it again.

 

 

you wanna control everything--lighten up, gf

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BeesKnees578 Posted 24 Feb 2014 , 6:43pm
post #87 of 158

Quote:

Originally Posted by phoebe kay 

BeesKnees out costs are quite low here. I think with time, you can b great too. Really. I appreciate the advice. Slow down. Thanks everyone for sharing tips.

 

Thank you for clarifying..I assume that they are.

 

And you are right, in time I will be great!  I strive to improve with every cake I do.

 

You should be commended on taking care of your family.  Your "gotta do what you gotta do" is different than mine, and I apologize for what was an attempt at being helpful.  I can see how you felt personally attacked, but please know that I am not a catty person who goes around trying to make others miserable.  Total opposite, in fact.  Mainly, I felt overwhelmed for you by your circumstances (once you stated them) and I felt bad for even opening my mouth to offer my "help."  Like a kick in the teeth and I apologize.  I will surely remember this the next time someone posts something similar.

 

Again, please take care of yourself...there is only one you and your family needs you sane.

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enga Posted 24 Feb 2014 , 6:49pm
post #88 of 158
Quote:
Originally Posted by AnnieCahill 
 

It doesn't matter to me, I was trying to give her advice as this is a discussion forum and it's what we do, yes?  I also encouraged her as you can see from my posts.  I'm not upset.  Actually, K8's picture made my day.  I'm waiting for her to post it again.

"I see many issues with your cakes that will keep you from being a top-notch decorator.  Undecorated, naked, single layer cake boards? Crumbs in your icing? Neatness of design and figures?   I am seeing a lot of cutting corners and rushed work."

 

I would suggest slowing down, taking some more classes, and upping your skill set.  I don't know what you are charging and I previously suggested to NOT lower your prices.  Until I saw your pictures.  If you are charging Walmart prices or a little higher, fine.  If you are charging what high-end cakers are charging in your area, please reconsider, for many reasons.  

 

"I just saw where you are deleting everything.  STOP STOP STOP.  What are you charging for these cakes?  Something is going on here...'

 

"Meaning why are you doing 17 cakes in a day?  What do you charge per serving?  Are you undercharging and that's why you are doing so many at once?

How much was the bumblebee cake?"

 

"The complaint was about the decorating or the taste or both?"

 

"I don't understand how you are making a profit at $30 a cake."

 

I don't understand this, first the OP is knocked for not being good enough to charge which you agreed with. Then you say to the OP is undercharging for her skill set.

 

You cant have it both ways Annie.

 

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Godot Posted 24 Feb 2014 , 6:57pm
post #89 of 158

A

Original message sent by -K8memphis

oy. That was a personal attack.

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enga Posted 24 Feb 2014 , 6:57pm
post #90 of 158

I give up. How this thread went from venting to advice on decorating skills to pricing is beyond me. phoebe kay good luck with your cakes!

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