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First REAL complaint... - Page 2

post #16 of 28

Yup, she wanted a box taste mix.  The American palate.  I would not have offered her anything, you did so much for her already.  

post #17 of 28

sorry this happened--but what a nice client though--

 

random thought--it's been so dang cold--maybe she stored the cake on a closed porch or something and perhaps served it cold? and that combination started a chain reaction amongst her guests maybe--

 

but all that aside--i  your story of dedication and how you worked so hard to perfect your product--

 

hats off to you

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #18 of 28
Thread Starter 

Yes I completely started to second guess all my recipes! Started thinking back to all the orders I've done, thinking what if all my client in the past were lying to me! lol UGH its been a long couple of days of doubting but you know what? It's impossible to please every single person in the world!

post #19 of 28
Thread Starter 

Thanks K8Memphis! I appreciate your kind words!

 

In fact, thank you everyone for your kind words and encouragement...it has all made me feel better and brought me back down to calm! :)

post #20 of 28

you are very welcome--glad you're feeling better about it

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #21 of 28
Quote:
Originally Posted by melimel00 View Post
 

 

Jenmat- I am 100% that it was my standard product and way of baking. I bake everything i make from scratch. I guess my whole thing is I'm trying to figure out if I handled the situation in a professional manner that was both fair to me and her...I agree, red flags but nothing that I would say "ok, NO, I'm not doing it". I don't feel comfortable posting her email, but she did in fact state that she would like to work with me in the future, but would like to know what would be the best way to communicate their flavor requests and expectations (as far as cake flavor goes) This is why I ultimately offered a free cake tasting if she decided to order with me again.

 

 

Well, if that is the case, I really think that unless you want to retain her as a client, I would bow this one out. I wouldn't necessarily offer her a discount on a future order unless you want her business again. And if she didn't like your product, then I personally wouldn't want to take any more risks with her. If you DO want her business, I think having her over for a tasting is an excellent idea. That way the samples are stored properly, presented properly, and you can discuss with her the difference between your cake and a box mix texture. You can also discuss ways to enhance your product to make the texture more to her palate (what filling would be best, what icing, simple syrup, etc). If you choose to keep her, take good care of her and she sounds like she could be your biggest cheerleader. 

Chin up, be proud of your work, and cake on!

life is short, get a cakesafe.
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life is short, get a cakesafe.
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post #22 of 28
Thread Starter 
Quote:
Originally Posted by jenmat View Post
 

Well, if that is the case, I really think that unless you want to retain her as a client, I would bow this one out. I wouldn't necessarily offer her a discount on a future order unless you want her business again. And if she didn't like your product, then I personally wouldn't want to take any more risks with her. If you DO want her business, I think having her over for a tasting is an excellent idea. That way the samples are stored properly, presented properly, and you can discuss with her the difference between your cake and a box mix texture. You can also discuss ways to enhance your product to make the texture more to her palate (what filling would be best, what icing, simple syrup, etc). If you choose to keep her, take good care of her and she sounds like she could be your biggest cheerleader. 

Chin up, be proud of your work, and cake on!

 

 

I couldn't agree with you more! Thank you! :)

post #23 of 28

Oh, you do not want this one for a client.

post #24 of 28
Quote:
Originally Posted by Smckinney07 View Post



It can be heartbreaking to hear someone wasn't completely happy with your recipes, especially when you work so hard on them. It can be very defeating. I imagine you started second guessing yourself after her complaint.

 

I think your post was very encouraging and kind, so I hate to pounce on this one sentence, but am going to anyway cause I'm mean ;) 

 

As business owners, we need to get away from ever thinking anything like this. Having your dog die is heartbreaking. Having to replace your transmission three times in a year is defeating. Having one person not like your cake out of the vast majority who love it, is barely a bump in the road.

post #25 of 28
Thread Starter 
Quote:
Originally Posted by howsweet View Post
 

I think your post was very encouraging and kind, so I hate to pounce on this one sentence, but am going to anyway cause I'm mean ;) 

 

As business owners, we need to get away from ever thinking anything like this. Having your dog die is heartbreaking. Having to replace your transmission three times in a year is defeating. Having one person not like your cake out of the vast majority who love it, is barely a bump in the road.

 

You are right...I've learned to start growing a tough skin, it was hard at first to understand what having a tough skin was. It's good to remind myself that I'm not the only one here in the community who has gone through this and it will probably happen again later on down the road. Now if it starts happening more often then it should, THEN I have a problem! 

post #26 of 28
Quote:
Originally Posted by howsweet View Post

I think your post was very encouraging and kind, so I hate to pounce on this one sentence, but am going to anyway cause I'm mean icon_wink.gif 

As business owners, we need to get away from ever thinking anything like this. Having your dog die is heartbreaking. Having to replace your transmission three times in a year is defeating. Having one person not like your cake out of the vast majority who love it, is barely a bump in the road.

It's fine, I'm not easily offended icon_wink.gif

You're completely correct, you have to have confidence in your product and in yourself.
post #27 of 28
There is always going to be someone that you can't please, no matter what you do. The first question that comes to my mind is, did they eat the cake the day that you delivered it, or did they wait for a few days?

Freestylecakesbyrenne

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Freestylecakesbyrenne

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post #28 of 28
Thread Starter 
Quote:
Originally Posted by freestylecakesbyrenne View Post

There is always going to be someone that you can't please, no matter what you do. The first question that comes to my mind is, did they eat the cake the day that you delivered it, or did they wait for a few days?

 

As far as I know they ate it the same day

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