I just got a new job at a bakery. This is my first bakery job, but I've been decorating cakes for 5 years. When I was hired, the previous manager had just been fired. The owner (small business, 6 employees and the owner) told me she wanted me to be the face of her company, to eventually do wedding consults, and to help with details as she is not detail oriented. Great! I was really excited!
I show up and the first day the owner isn't there for the first part of the morning. All I hear is the employees getting together and laughing about the owner, saying she is scatterbrained and stupid, that she has no idea how to run a business. All right in front of me, very loud. There are two decorators, two retail sales/order taker employees up front, and a manager who doesn't do cake decorating. So they spend a bit of time hanging out in the kitchen, whining about everything (why can't we have sweatshirts like XYZ cake company? Ugh, Owner wants to schedule more cake consults but we are too busy that weekend, so I'm going to turn them down, don't let Owner know). Also they are not friendly (not saying hello when customers walk in, they talk badly about customers, like really nasty. Snooty.)
This week, I saw five cake orders get messed up because nobody cares enough to make sure they are doing things right. They are paper only, even though they do have computers. I suggested the Cake Boss software and the owner said it sounded great - then she warned me that people there have been doing things the same way for so long that they might be resistant. HELLO! It's not working your way! You're admitting every 5 minutes or so that things need to change! You hired me asking me to help you change them! I really like the owner but she is so introverted that the employees run her, not the other way around. She even intoned that she needs the people who work there to keep the place running during the busy season but that during the off season she may find other people.
Honestly this place is a mess. Literally. It's gross back there. Nothing is in any kind of order and they just leave the buttercream open all day, overnight, whatever. There is no sanitation to speak of except a bucket of bleach water with rags in it that never gets used or changed throughout the day. Dishes stay in the drying rack because there is no set place to put them - the drying rack IS their proper spot. There's a great 3 tub wash basin that I have never seen full. The cake pans don't get cleaned at all - not even scraped of burnt cake.
Yesterday was the end of my first week. I spent half the day scrubbing. The owner saw me cleaning and joined in while the other decorators were out on delivery. She seemed really embarassed. I wasn't trying to embarass anyone, but when I baked from home I kept a tight ship. It's my personality to be organized and clean - she hired me for those traits. And she sorely needs someone to help her pull out of this slump. This is an established bakery- next week there are 12 wedding cakes on top of all the occasion cakes. The decorators are skilled.
I really love doing the job. I'm the resident fondant expert (though they don't do fondant covered cakes because they charge an arm and a lag for them, so they say - they just don't like doing them, so I do figures and toppers and leaves and such.) I mean, I really LOVE cakes! The only other person there that loves cakes is the owner - the other people are just there to have a job. They talk about wanting to go back to school to do other things. Do I just give up and try to find another job, or is there any way I can help pull this together? Any advice from anyone who has been here before?
There are no mistakes in it.
There are no mistakes in it.