AZCouture - my feelings exactly. I sit there just shaking my head when I read some of the customer-bashing that goes on. Its probably good for the established and well-regarded decorators out there providing excellent customer service, however. I know I personally still have to turn away many more cake orders than I can possibly ever take on. Word gets around, both ways.
I suspected you would have similar thoughts re: my long post. I am just floating around on the interwebs today posting some photos and blogging around so I had the time to provide a comprehensive answer to the OP. I hardly get the chance to do that, but its my pleasure to share with the up-and-coming cakers a bit about how I'd do things based on my experience. That's why we're here!