I received this email from a customer this morning " id="yui_3_7_3_1_1351590160436_1004" rel="http://files.cakecentral.com/smiles/icon_sad.gif">
Thank you for the cake. It was decorated exquisitely!!!
Unfortunately however I was very disappointed with the cake itself. My expectation was to have the same soft and light sponge cake as we enjoyed at my 40th.
This cake was dense and heavy. Most kids simply poked at it and threw their slice in the bin. I did not even want to offer it to the adults collecting their kids.
Unfortunately the party is over. But please let me know what you suggest we do about the fact that the cake was not as it should have been.
I'm going there later to see and taste. Do I offer a full refund? What if there's nothing wrong with the cake? What if there is something wrong with the cake. I feel awful!