i was told thur a friend that the top part of the container was not clean that she saw a couple pieces of hair strand in the top container..at 1st i offer her some of her money back, before i saw the container, but when i saw the container my self i offer her all of her money back, because i thought that was what she wanted,. she said do not worry about it and she said thanks for calling , but she will not order another cake from me or refer anyone to me...i feel really bad. i learn from this that i need to b more caution, and slow down. I also informed her that i do not use the container for hair its only use for cake, and nothing else....she said she notice the top part after they cut the cake...i know this will hurt my business for a little while..but i just wonder for how long.....
hey guys feeling pretty bum what do u think i should do should i give her , her money back anyway.....if she talks about me, which i know she will at leaset if someone ask she can say i have her her money back....
the platice container was use to cover the cake for transport.... then it was removed
yes it was the box..sorry for not being clear
If you have any doubts, and feel you should, give all her money back. Then, even if she doesn't order from you or recommend you, hopefully she won't crab to lots of people about NOT getting her money back ... that could be worse if she's more upset.
Does that make sense?
If the hair wasn't noticed until after the cake was cut, it is possible that the hair wasn't in the container when the container was opened. I have noticed that some kinds of plastic containers seem to develop a static charge, which would attract little bits of hair, lint, etc..
I don't have any advice, but I did want to raise the possibility that you're not responsible for the hair.
RP
It is hard to say. Hair can come from anywhere?? I once had a cake at a function and they found a long bolnd har on top-Obvously it was there bceause someone leaned over to look because I have black hair and no one at my house has blonde hair. I was just talking about this the other night with someone. it is bound to happen and I would have asked to see the hair.--Did they eat the cake?
I agree about the asking to see the hair part of things. It's one thing when they show you the hair and it's not possible that it's one of yours especially when it involves money back, or at the minimum, ask what color, long, curly, straight, (not a color that is even close to yours), etc.. From there you should be able to determine whether or not it was truly your hair or just static electricity attracting their hair to the plastic.
i was told thur a friend that the top part of the container was not clean that she saw a couple pieces of hair strand in the top container..at 1st i offer her some of her money back, before i saw the container, but when i saw the container my self i offer her all of her money back, because i thought that was what she wanted,. she said do not worry about it and she said thanks for calling , but she will not order another cake from me or refer anyone to me...i feel really bad. i learn from this that i need to b more caution, and slow down. I also informed her that i do not use the container for hair its only use for cake, and nothing else....she said she notice the top part after they cut the cake...i know this will hurt my business for a little while..but i just wonder for how long.....
sooo...why aren't you using BAKERY BOXES to deliver your cakes?? Unless you were sanitizing those plastic containers...( and as a customer I wouldn't know this...) I too would have a problem with someone showing up with a cake or whatever edible I paid for....in some PLASTIC CONTAINER.
Sorry, but I feel that if we are going to charge as professionals...we MUST put an effort in LOOKING professional that includes our assorted accessories.
Even my delivery man, has to wear SLACKS, BELT...BLACK SHOES..no dirty sneakers! and a golf shirt. He drives a POSV ( Piece o's**t van ) so he takes my car..which actually needs to be detailed at the moment..lol
That's why we CHARGE ...there are other cake decorators that are cheaper, but....I feel ....they get what they pay for.
I have noticed that sometimes when I get a shipment of boxes that where they cut the shapes that there is very fine strips of cardboard that apparently did not come off when the boxes were cut. Some of these look like hair but if fact are thin slivers of cardboard. I always check when I go to put a new box together. There is nothing you can do about actual hair in your product. The damage is done. That is why it is so important to check very carefully everything you do. There is nothing worse that could happen, just hope the customer does not do too much damage to your business.
RisqueBusiness
thanks for cheering me up 
.........so were woudl u suggest i get cakes boxes from.....
so were woudl u suggest i get cakes boxes from.....
I buy my cake boxes at JoAnn's and Michael's because I don't use very many. If you need a bunch at a great price, there are websites that offer them in bulk pricing for little to nothing. Just do a search for "cake boxes" and you'll see them 
HTH,
Lazy_Susan
RisqueBusiness
thanks for cheering me up
.........so were woudl u suggest i get cakes boxes from.....
I apologize if I hurt your feelings, but, then again...all I did was express my opinion from the OTHER side of the fence..as a consumer, I would feel VERY uncomfortable if someone showed up with my cake in a tupperware container or just covered with tin foil! 
Now if it was a wedding cake transport, I think I would feel a little different, since I wouldn't see it.. 
this next sentence is not just for you but for everyone that is thinking about selling their cakes... 
....ALWAYS find out where you can get your basic needs for your particular craft....
Wilton DOES mail order, their catalougue is at the end of the year book.
Michael's sells the Cake boxes and boards and fanci foil and from what I hear, there are other HOBBY stores that sell cake boxes, board and fanci foil.
I wouldn't advise going to your local baker for Cake boxes if you are not a legal kitchen, 
but in a pinch you may be able to buy or get some from your local Food discount shop ( Costco, BJ'S, SAM'S or WALMART )
My advise to you and other home bakers is to sit down...make a list of the things you would need ( short term ) to bring your cakes out of the kitchens and into the professional level that you get paid for.
You have us here to advise you, you are not alone!
When I first started this I didn't deliver..I didn't have a car and I had a small 12 month old at home. My customers would come to my apartment and pick up the cake and I HAD to give them something to put the cake into so they could carry it out. SO...I've ALWAYS put my cakes in boxes!!!
For anyone to take their product to the next level, is just a matter of taking a little time to learn how to do it.
Good Luck in your persuits!! 
I am SOOOO paranoid of hair. When I am working on a cake, I wear a clean (never used) shower cap over my hair. I actually need to purchase a hair net.
It is my biggest fear that someone would find a hair in or on their cake.
Trent: I would refund the money (even if it wasn't your hair) You could send her a letter with the refund check explaining that you are going to re-evaluate your delivery process and begin to use official bakery packaging for your future customers so that this does not happen again. Maybe that might save you a little.
If you aren't able to find cake boxes, you could try your nearest office supply store. I have done that for a two tier cake that wouldn't fit in any of the boxes that Michael's carried. The brown cardboard box isn't as pretty to look at, but it does the job and looks new and unused.
HTH Good Luck!
I am SOOOO paranoid of hair. It is my biggest fear that someone would find a hair in or on their cake.
MINE TOO! I know it could happen, I'm not saying it never will, but extra precautions must always be taken and boxes are a must! I don't like things to ride on my floorboard because there "might" be something down there that gets on the bottom of the box, which then in turn might end up on top.
I'm sorry that this happened to you, but refund her money, move on, and get some boxes!
I have noticed that sometimes when I get a shipment of boxes that where they cut the shapes that there is very fine strips of cardboard that apparently did not come off when the boxes were cut. Some of these look like hair but if fact are thin slivers of cardboard. I always check when I go to put a new box together. There is nothing you can do about actual hair in your product. The damage is done. That is why it is so important to check very carefully everything you do. There is nothing worse that could happen, just hope the customer does not do too much damage to your business.
I too see the little cardboard slivers in the cake boxes..lol. I go to the back and get a box and start to SHAKE IT ..then I bring it to the front and start putting it together, but never close the front flap and I turn it over and shake and bang it a little on the counter to get rid of most of the slivers..then I run my hand around the inside of the box.
I go get my cake from my cake room and THEN I slide the cake in and close the box....then PRAY that not only the cake arrives intact...that there is NOTHING flying around and landing on the cake! lol
Talk about PARANOID!!!!!!! lol
For transporting things myself, I have a bunch of old boxes that I cleaned with a damp towel, then wrapped inside and out with brown kraft paper. Then I either stamp a logo or tape a business card to a couple of the box sides in case I need to leave one behind. (I leave one smaller box at weddings so they have something to return my props in.)
I have a pickup with an extended cab, no car. So I flip the backseats down, spread out a clean bedsheet over the floor and set my revamped boxes on it. If there is something on the floor, hopefully the sheet prevents it from ending up on my cakes. And no matter what your box looked like starting out, it looks neat and clean when you walk in. Just be sure to take a final glance at the cake before walking thru the door just to be sure.
And if the boxes do get dirty or smudged with frosting or something, tear off the paper and recover it. Very cheap. I also have a couple boxes covered with wedding wrapping paper that I went over with clear contact paper to make it last. Those are really nice because you just wipe off with a wet rag when done and theyr'e ready to go again. I am working on getting some boxes from Michael's for people to use for pick-up of party cakes and things. I plan on covering them with the contact paper so I can reuse them and save some $$$. With those I want to seal a business card under the contact paper somehow so it is visible to the customer, but tastefully done, not tacky that it will take away from the cake.
Sorry this got so long. I never would have thought boxes would be a big deal either until I found this site. I think it just looks so much more professional this way. I, too, am paranoid about hair. So my hair gets tied back and I quite often wear a baseball cap when I work. Knock on wood that it continues to work.
I love your idea of covering your boxes with the contact paper, that makes your boxes unique and a great way to market yourself!
I love your idea of covering your boxes with the contact paper, that makes your boxes unique and a great way to market yourself!
Thanks! The idea actually came to me after I got over the sticker shock of seeing what the boxes cost at Hobby Lobby!!! LOL Call me a tight wad, but it works!
Take that $3 box, cover it with 50 cents worth of contact paper, then if you use it just a dozen times, you've knocked your cost down to 30 cents per cake for the box. That's a cost I can easily hide from the customer. It's a lot harder to absorb $3 into a $15 cake.
Quote by @%username% on %date%
%body%