epicpastries Posted 22 Oct 2011 , 8:09am
post #1 of

So, I feel like a hug idiot right now. I had a customer pick up a birthday cake. She loves the cake, but later tagged me in a photo in Facebook thanking me for the cake and praising me for my work. Well, the birthday party is tomorrow, and dummy me left the H out of the word Birthday. I feel so badI cant even sleep. I tried to reach the customer, but was unable. I did text/message her and apologize. I did not tell her where the error was, but I informed her there was an issue with the cake and that I would either come by to try to fix the cake or refund her money. I had 4 other people including the customer look at the cake before it went out and no one caught the mistake. I never even noticed it until the picture was posted on FB. I dont think I can really fix it because the words are written in red on top of white cream cheese icing. What should I do?

17 replies
KoryAK Posted 22 Oct 2011 , 8:52am
post #2 of

Make a banner out of fondant with the correct inscription (whole thing) and place it over the existing inscription. You can see lots of banner inscriptions on my site (below) if you don't know what I mean. HTH

epicpastries Posted 22 Oct 2011 , 8:57am
post #3 of
Quote:
Originally Posted by KoryAK

Make a banner out of fondant with the correct inscription (whole thing) and place it over the existing inscription. You can see lots of banner inscriptions on my site (below) if you don't know what I mean. HTH




Thanks...I'll try that!!!

vtcake Posted 22 Oct 2011 , 6:22pm
post #4 of

don't refund due to one missing letter. I like the banner idea.

The only way I'd refund is if I'd put the buyer's ex's name on it!

Biya Posted 22 Oct 2011 , 6:27pm
post #5 of

If it makes you feel any better I did the same thing just yesterday!!! forgot the "a" in birthday...ugghhh

epicpastries Posted 22 Oct 2011 , 6:45pm
post #6 of

Thank you guys for your input. I feel much better today. I called the customer this morning to try to fix the cake. It was too late because she already gave it to the birthday girl. Long story short the customer thought it was hilarious and refused to accept a discount or refund. In fact she didn't even want me to fix it. The family had the party, no one even noticed the mistake, they loved the cake, and I may even have some future orders icon_lol.gif
I SOOOOOO LOVE MY JOB!!!

cownsj Posted 22 Oct 2011 , 8:39pm
post #7 of

Wow, that's a great outcome and wonderful people.

Goreti Posted 22 Oct 2011 , 8:56pm
post #8 of

This reminds me of what happened for my daughter's high school graduation. I had the entire family and some of her friends over for a party which totaled over 55 people. I made all the food myself and the pastries but didn't have time to actually make & decorate her graduation cake. I ordered it from a local bakery. When I got home, I realized that it read "congradulations" instead of congratulations. I didn't even bother calling them. Later when I saw the owner, I did mention to her so that they were more careful in the future. It just made the day more memorable. No one is perfect and I refuse to get upset over little things like this. Although, I do understand how you feel cause when I'm the one making the mistake it bothers me.

Brendabeeper Posted 22 Oct 2011 , 9:51pm
post #9 of

I did a birthday cake for my son's teacher's daughter. mispelled birthday, I did catch it just before she picked it up, so I corrected it but oh for a teacher's child. that would have been bad..... lol I do triple check now

Rachel5370 Posted 22 Oct 2011 , 9:53pm

I did the same exact thing a few weeks ago! I didn't notice until I was showing pictures to my daughter after I delivered the cake. I had the words written on fondant "clouds" on the cake board. I made a new one with the "h" in Birthday. called the customer and went back and fixed it before the party. I asked her if she noticed, she said she did but didn't want to say anything because the cake was so cute. I said "please tell me in the future!" . It makes me wonder if other customers didn't say things they wanted to say because they were trying to be nice! lol. Most of them have very positive reactions that I know aren't fake. Some customers seem somewhat "underwhelmed" at the delivery and I always wonder.

milkmaid42 Posted 22 Oct 2011 , 11:07pm

I did a similar thing awhile ago. I made a cake for a friend who'd lost a child in an accident. I never noticed that I'd spelled sympathy as sympahty. Oh, was I embarrassed. I pointed it out to them when I delivered and they said they'd cut that part first so it wouldn't be seen. I was touched by their sensitivity to my feelings in view of what they had just suffered. They just appreciated what I made for them.

I certainly do a mental spell check now.

Jan

kakeladi Posted 23 Oct 2011 , 1:20am

Yrs back when I was working for a well-known bakery in the next town the owner did something similar - left out a letter. It was caught right away - can't remember now who noticed it but when it was pointed out to him he threw the piping bag across the room and went in a corner (to cry??) icon_smile.gif

epicpastries Posted 23 Oct 2011 , 5:43pm

Thank you all for sharing your stories! That is why I love this website. I tried to talk to my family about it, but you know if you aren't in this business you don't realize how much a simple mistake like that can hurt. I felt terrible, but you guys have really made me feel better.

@ kakeladi...that was too funny. I could not imagine a grown man acting like that lol.

carolinagirlcakes Posted 23 Oct 2011 , 5:58pm

I did a groovy cake and misspelled awesome. I left out the 1st E. The customer never noticed and neither did I until I posted a pic and someone else pointed it out to me, lol. Sometimes I think your mind knows what it is suppose to be so when you scan it you just don't really "read" it and mistakes get over looked.

angelogoo Posted 24 Oct 2011 , 11:55am

Missed out a H in birthday as well some months ago and only noticed afterwards while looking at the picture. Felt horrified! Recipient noticed but didnt want to say anything!

AnnieCahill Posted 24 Oct 2011 , 12:08pm

When I took my first Wilton class 15 years ago, another student did that as well. We got a good laugh out of it. Really it's not a big deal. I have misspelled my own name before and sent it in work emails.

cindalou_xx Posted 24 Oct 2011 , 12:39pm

This has always been my worst fear! I know how to spell it in my head, but my piping hand may have other ideas.... I always triple check it just in case! If the customer doesn't notice then it's a good thing? :S

kello Posted 24 Oct 2011 , 1:31pm

Yep, I did it to! It was for my husband's co-worker's wife's b-day/twins arrival. They are French, and I had to put "Bonne Fete" I was in a rush and was going to be late. I had to get it on the cake. So I asked my husband how to spell it and he told me Bon fete. The customer noticed it right away of course, but didn't say anything until a week later to say how good it was and what a laugh they all had.....I can't tell you how embarrassed I was!!! It's in my pics anyway....oh well!

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