I ordered some sugarveil from GSA on April 26. I'm still waiting to get it. If you've ever ordered from them, you know that the shipping prices are a little high. It shipped the next day, but it has been floating around UPS ever since. Original delivery date was 5/3, then rescheduled to 5/5, and today I got an e-mail saying 5/10!!!! I know this isn't GSA's fault, UPS needs to get their rears in gear! When I pay $10 in shipping for one item, I expect to get it within 10 days or less!
Okay, I feel better now. Thanks CC for letting me vent!
Sounds like UPS. Ive never had a problem with them. Try calling them and telling them the problem. I believe they will be more than helpful for you. Now if you call UPS, thats another story. They will give you the run around and basically tell you that they cant tell you anything nor will they want to try to help. Well thats atleast my experience in customer service for every time they lost or damaged a package. Its horrible.
Yeah, I'd definitely let GSA know. I've ordered from them numerous times with no problems so my money is on UPS having the problem. GSA would surely want to know there's a problem.
HA! UPS sucks! (no offense to any employees or spouses that are cc members of course!) I've had several terribly damaged packages delivered from them (think marked fragile but I WATCH the delivery guy throw it onto the porch) but the last one involved a chandalier I ordered. It took 3 weeks to get it to my city, and on the day it was to be delivered it said it needed to be inspected by customs? 2 more times it was to be delivered, and finally the tracking info said it was being returned to the sender because it was broken. Argh! Then, when it was returned I wasn't able to order another because the seller was no longer going to carry the same light. Call UPS, they should be able to help you... sorry this happened
I feel your pain, Us postal service has lost about 15 orders I sent out in a 2 week period. No sign of them. Makes for unhappy customers for them to have to wait for me to re-ship them, and costs me $$. And Fed Ex delivered my supplies for the MD cake show to the wrong place!! ARGH on all of them!
Yep, sounds like a problem with UPS... they are notorious for losing packages, throwing packages like a football and so on...
We've received packages that had great big holes in them, like someone stuck their finger inside the box to see what they could pull out....
Had packages "thrown" on the porch.......packages left at the neighbors door.....what a mess.......
If your able to, complain to the BBB too...... and let GSA aware of the shipping problem.......
This is definitely a UPS problem. However, it is VERY important that you call us to report the problem or we cannot take action to correct it. In the least, we can get a full refund on your UPS shipping if the package was diverted in error. Please call us whenever you have a UPS shipping problem. We are here to help you. Alan
I think the flooding and bad weather in the midwest is hindering some shipping...I noticed on a FedEx website the other day that they were warning about shipping delays to certain areas due to the weather.
I know back this winter I had an item delayed like a whole week due to snow.
You should let Global Sugar Art know about it, I've ordered several times and have had no problems at all.
I did let GSA know about the problem. I have since received my package and Alan and the staff at GSA were great. They got me a full refund on my shipping. I will deffinately do business with them again.
I've never had a problem with my orders and I only do USPS which gets to Honolulu extremely quickly. They are a lot faster than another website I order from.
I have 3 English Mastiffs outside (each weighing in at around 200lbs!)...the UPS guy notoriously leaves packages on the steps under my garage! I have plenty of shelves under the garage where the packages could be put safely...but no...they just want my dogs to have a chew toy! I have even but a sign on the back door telling them where to leave the packages.
Off topic, but ChRiStY_71, I have a English Mastiff too, He weighs in at 215 lbs, don't you love them. LOL
They are the sweetest babies in the world!
Is there anyway you can change the title of your ''rant''??? It looks like you're blaming
GSA for this until one starts reading GSA is not at fault but that UPS is.
I've ordered from GSA ..... fast shipping and they're wonderful to deal with.
They get a 5 star rating from me!!!
Much appreciated Cake47. Sometimes the heading is really misleading but I am so glad you read to the end of the tread. Alan
Hi Alan ~ I still wish the title could have been changed so others would know right off
that you & your team aren't to blame in the least bit. Hopefully others will
read the entire thread and know you're a ''5 stars site'' to buy from!!! Joyce
I've never had issues with GSA! In fact, they ship SO quickly!! I've ordered on the weekend and received within the next couple of days. Don't even get me started on Oasis..