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things NOT to ask/say to a baker! - Page 198

post #2956 of 2965

As usual, the online reference was inaccurate: it wasn't the Vegeton Uprising; it was the Sagittarius Rebellion, and he was captured by the Solanites. Right here on YouTube.

 

I'm not entirely sure what Vegetons eat. But I know that Vegetons do not kiss; they pollinate. Which involves lying flat, with arms and legs sticking straight up, chanting "BEE BEE BEE BEE BEE BEE . . . ," and waiting for the bee.

James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

Reply
post #2957 of 2965
Arghhh I need to vent.

I'm a beginner in this world, mostly I have made cakes and cupcakes for close friends and some word of mouth has spread, but still, only a couple of my cakes have gone to people I had never met before with good results so far. This is not my main job yet as I work full time at an office, so I make cakes in my spare time and usually accept requests with 2 weeks in advance, so I can organize my week.

Last Thursday, my brother emailed me at work, saying one of his friends needed a cake for 30 people, for her husband's birthday, she had in mind a "Jack Daniel's cake". He sent me a picture of a label cake from a search in Google, and I thought 'well, this looks relatively easy', it's a sheet cake covered in black with the label made on top. Ok I said, just ask her about when she needs it. Turns out, it is for this Friday the 3rd. I already had another cake requested for Saturday, but said I would squeeze it in being that it was his friend asking, and I didn't want to let my brother down or make him look bad. She inquired about flavors, and I sent her a list of options and preferred combos along with my prices and my personal email so we could keep in touch.

That Thursday I heard nothing back from her. On Friday I asked my brother if he had heard anything back, and he had not. Still, off from work I went directly to buy the pan I needed for said cake, just in case.

At 6.30PM on Friday, she writes back, saying she had changed her mind about the size, she would be needing a cake to feed 20 instead of 30; she asked how big it would be, and also, how about if it was a round cake instead, how big would it be then. She said she was not sure about the fillings yet. I replied to her questions, and politely asked to confirm flavors by Sunday if she was ordering.

On Saturday by 7.30PM, she emails saying she's out of town and she lost the email with the flavor combinations (huh?) and she was still undecided... OMG at this point I was picturing her as a trouble customer. So I send her the flavors again, hoping I would get a prompt reply... but I got No-Thing.

On Sunday I assume she isn't ordering because I didn't hear back from her at all during the day, I was already busy working in advance for the other cake I have to make. I went to bed by 11PM last night and turned off my phone.

This morning I open my email and OHH Surprise! She emailed at 11.50PM last night, finally with a decision on flavors, and asking "What about the design? do you have any ideas or should I get you some?" - REALLY PEOPLE!?... >:/ This whole time I am thinking "Jack Daniel's label sheet cake, covered in black fondant with lettering on white gumpaste and accents in white royal icing" and she's picturing a design? - NO girl, I am making you the label cake of the first picture I was sent.

At this point, should I go ahead and make her cake? I've never asked but, should I just ask for a deposit of half the price?... Am I being too much of a B word? icon_sad.gif
"Everyday is someone's birthday"
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"Everyday is someone's birthday"
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post #2958 of 2965
No you're not! Always get a deposit! No cash, no cake.

You need to ensure that even if you've bought ingredients/equipment you will not be out of pocket. It also galvanises people into action if they know that if a deposit is not in your hand by x date they cannot have the cake, otherwise they have no incentive to make decisions in a reasonable time, and also won't give two hoots if they cancel on you at the last minute.

Good luck icon_smile.gif
post #2959 of 2965
Quote:
Originally Posted by MyFairDiva View Post

At this point, should I go ahead and make her cake? I've never asked but, should I just ask for a deposit of half the price?... Am I being too much of a B word? icon_sad.gif

 

If you'd like to give the lady the benefit of the doubt, simply firmly and politely tell her what kind of design you can make for her- whether its the original one or something else- and finalise it. If she is happy with it I would get full payment for it. She may be your typical customer- someone who hasn't a clue about cake making and decorating and doesn't know advanced planning is crucial, so it is up to us to make them aware of this. If you can only make her the label sheet cake, tell her so and tell her how much it is going to be. If you think you can incorporate the design into a round cake, then do so. Give her a deadline with regard the flavours too. 

 

Basically, think of what you can offer her, tell her what it is, and if she's happy with it, tell her you require full payment and when. Then in future when you get a request, tell them your terms and conditions right at the beginning (payment upfront, no changes etc) and, especially for late/last minute orders, give them a deadline :)

 

Let us know what happens with this customer in the end :) good luck x

post #2960 of 2965
Yup, indeed, I failed to present terms and conditions from email nr. 1!

So I did as advised: Confirmed flavours, stated the design I can make for her and politely requested for a deposit before 2PM today if she's decided, because preparation for her cake should start this evening "when I'm back from the office". icon_biggrin.gif

Thanks girls! ^_^
"Everyday is someone's birthday"
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"Everyday is someone's birthday"
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post #2961 of 2965
Good for you! I learned the hard way about deposits when I waited at the designated delivery place for no-shows a couple times. I want to deal with people who take my time and effort seriously. I itemize the cost for them, give them a total and tell them I need 50% non-refundable by (insert date) or I can't put it on my books. If it's not on my books, I have a meme for that too...
post #2962 of 2965
Quote:
Originally Posted by lunawhisper0013 View Post

Good for you! I learned the hard way about deposits when I waited at the designated delivery place for no-shows a couple times. I want to deal with people who take my time and effort seriously. I itemize the cost for them, give them a total and tell them I need 50% non-refundable by (insert date) or I can't put it on my books. If it's not on my books, I have a meme for that too...

 

you certainly caught on well  :lol: rahhr

 

bake/cake softly and carry a big stick

one baker's never ever do is the next baker's 'i swear by this'
 
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one baker's never ever do is the next baker's 'i swear by this'
 
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post #2963 of 2965

No one even looked at the cake?! Very strange indeed as I have never had this happen before. I dropped off a tye dye cake for a birthday party and everyone was hanging out by the pool. One person told me to put it on the kitchen counter and then walked off. No one looked at the cake. I could have put anything in that cake box LOL. No follow up response about whether they enjoyed it or not either. Has this ever happened to anyone?

"I see sprinkles. It's going to be a crumby day."

 

"Bakers just roll with it!"

 

"If at first you drop your cake ..make cake pops."

 

"Sift Happens!"

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"I see sprinkles. It's going to be a crumby day."

 

"Bakers just roll with it!"

 

"If at first you drop your cake ..make cake pops."

 

"Sift Happens!"

Reply
post #2964 of 2965
My best so far was when I picked up the phone one afternoon and a young lady calls me, asking if I could make a wedding cake for her mother. She has a picture of what she wants. Me: Eeeh...possibly yes. When is the wedding? She: Tomorrow!
I swear! No more words...still.
post #2965 of 2965
Quote:
Originally Posted by cak3m0m View Post
 

No one even looked at the cake?! Very strange indeed as I have never had this happen before. I dropped off a tye dye cake for a birthday party and everyone was hanging out by the pool. One person told me to put it on the kitchen counter and then walked off. No one looked at the cake. I could have put anything in that cake box LOL. No follow up response about whether they enjoyed it or not either. Has this ever happened to anyone?

 

Which one? That no one looks at the cake you deliver or that no-one gives feedback? So far every customer I've delivered to has looked at the cake, and only one has ever given me feedback (positive, phew!!). When it comes to feedback, you are not alone. I didn't give my baker feedback when they made my wedding cake, nor the florist, the room decorator, not the hotel where the ceremony and reception was held. I just didn't think to do it even though everything for me was great. It wasn't anything personal, just one of those things :)

 

Quote:
Originally Posted by julia1812 View Post

My best so far was when I picked up the phone one afternoon and a young lady calls me, asking if I could make a wedding cake for her mother. She has a picture of what she wants. Me: Eeeh...possibly yes. When is the wedding? She: Tomorrow!
I swear! No more words...still.

8O

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