Wow what an ordeal Kory! I think you made an amazing save on remaking it. I am going to skip the refund portion of a comment because it has been well handled and reiterated many times.
I am just wondering why she would complain about the topper. "Luckily someone was there to catch it"... More likely the dumb fool who bumped into it or touched it and knocked the glass figures over caught them before they broke them and put them back.