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Help - Ordered paid for - now wants refund... - Page 3

post #31 of 68
Quote:
Quote:

Return the call,

"Hi, .... . This is ..... . Your call took me by surprise the other day. I understand that you would like a refund of the monies paid for the order placed with me for your wedding cake on 12/20. Although the contract that was agreed upon and signed by you and .... , clearly states no cash refund, I am going to refund 100%. Monies were paid before you had the opportunity to taste my cake and make an more informed decision. I will have to wait until the funds have cleared before crediting you with that amount. Thank you for considering me for this event. I hope to do business with you in the future. If you would like, I can call you when it is credited back."


Surely you have got to be kidding????

If these folks have picked a Dec 20th wedding date they have got to know that at this time of year they are up against the holiday crunch and that everybody is super busy, time is of the essence.

I stick with my original post and say screw them - lesson learned.
Life isn't about how to survive the storm, but how to dance in the rain...

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Life isn't about how to survive the storm, but how to dance in the rain...

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post #32 of 68
Oops - messed up the quote..... icon_cry.gif
Life isn't about how to survive the storm, but how to dance in the rain...

Youth is a gift of nature but age is a work of art!
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Life isn't about how to survive the storm, but how to dance in the rain...

Youth is a gift of nature but age is a work of art!
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post #33 of 68
lol...it's okay...I know I got the point.
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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post #34 of 68
This is why I let the machine pick it up if a client calls. Gives me a few minutes to get my thoughts together before I call them back. Most of the time it's just whether or not I can do an intricate 3d cake on short, short notice, but since I always want to help them out I often agree too quickly then end up regretting it at 2:00am.
The life so short, the craft so long to learn...(Chaucer)
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The life so short, the craft so long to learn...(Chaucer)
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post #35 of 68
Well it's morning here and after sleeping on it I'm starting to agree with k8memphis. It does sound fishy that they would order a wedding cake at such a late date, come to a tasting, charge the amount to their cc, and than request a refund.

I would call them and tell them you have to wait to have the funds cleared and in hand before you can do anything......and that's only if you decide to refund.

One question about your "no cash refund" line in your contract though, because I'm still thinking about that..........Do you apply ALL the money you have received from the client towards a future order or just a potion of it? I understand keeping some money because we turn down other orders when we have a date booked up, but.......if you just apply it to a future order, how is that benefiting you? You're essentially working for free on that future cake, because the funds you kept from the previous order, was the payment for that date that you couldn't rebook at such late notice. icon_confused.gificon_confused.gif

Now I'm confusing myself and everyone else probably! I need caffeine before I tackle these problems icon_cry.gif

I have in my contract.......50% NON-REFUNDABLE deposit due upon placement of order. Payment due in full 30 days prior to the date of the event. Non-payment of balance will result in cancellation of order. No exceptions.

I don't offer any monies from the deposit to be used towards a future order, that's my compensation for holding their date. Usually if they cancel from non-payment, I still have 30 days to rebook with some smaller cake orders. In 20 yrs, I've only kept 3 deposits from canceling or non-payment that I can think of.

Off to tank up on some caffeine icon_biggrin.gif
post #36 of 68
I question the wording "No CASH refund." which to me, implies that you will still refund credit??

I would probably refund a portion, just not all...
Katherine
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Katherine
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post #37 of 68
They need their butts kicked for making you second guess your cake just because Aunt Minnie Lou decided to make a boxed cake and put cute little gum drops and store bought sugar cookies on it (The $500 Walmart cake). Who in the (bad word) do they think they are. Do they know that cake central members will start a revolution and they will never buy another cake any where in this community. We know people!

OMG that was my penned up inner baker throwing a tantrum.

Just trying to lighten up the mood.
Here lately my memory hasn't been that good and not only that, my memory hasn't been that good either.

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Here lately my memory hasn't been that good and not only that, my memory hasn't been that good either.

Is that the most beautiful avatar you've ever seen or what?
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post #38 of 68
NO CASH REFUND means (generally) that you get a store credit only. You don't get to spend that money anywhere else. That is coming from a "buy"-ologist/ shopoholic/ person who has been in every store and will spend her lunch money on cake decorating supplies.
Here lately my memory hasn't been that good and not only that, my memory hasn't been that good either.

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Here lately my memory hasn't been that good and not only that, my memory hasn't been that good either.

Is that the most beautiful avatar you've ever seen or what?
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post #39 of 68
HeavenLeeCakes--LOL @ $500 cake!!! I so remember that post. That was really bad. Mario didnt look to bad. Good thing he was standing by the cake.

I'm leaning towards a precious post. Where you state no refund before two week of event...(that sounds crazy-geez I cant process just yet). It is before the two week cut off. I would refund half, and if they came back wanting the 2nd half I would then let them know you turned down 2 other orders.

If you do decide to give them full credit I would wait until the money has cleared. CC scams are high and with the way the economy is you have to be more careful.

This sucks! Sorry this has happened to you.
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post #40 of 68
Okay...Did they pay you a cash or cheque deposit?? If so...the money is refundable after the cheque clears the bank...If they gave you a deposit via credit card then I would refund the money immediately...However I am a bit confused because if it was a last minute order I would have stated to them and in my contract that there is no refund policy!! period... just to cover the inconvenience of it being last minute..alot of high end cake decoraters charge a fee for last minute cakes and No Refund at all!! If they didn't like the cake tasting they should have never booked! I am confused as to why they did! Sounds like they were shopping around and just expect to get their money back from place to place..Doesn't work that way in the events industry!!Good Luck with it!!

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Busy Bakin Kakes For Kids!!!

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post #41 of 68
Quote:
Originally Posted by tinygoose

This is why I let the machine pick it up if a client calls. Gives me a few minutes to get my thoughts together before I call them back. Most of the time it's just whether or not I can do an intricate 3d cake on short, short notice, but since I always want to help them out I often agree too quickly then end up regretting it at 2:00am.


Haha. I do this too! I helps me filter out things I don't want to do, because I would have a harder time saying no if I just picked up and started talking to a client.
I need an assistant.
post #42 of 68
Quote:
Originally Posted by all4cake

and the cake may not have been what they were looking for for their wedding cake but it may be just the cake for another function, if they were looking for something inparticular for their wedding is the reason for the "...future." comment.



<insert shaking head back and forth like a metronome with teeth clenched in a grin smilie face> Uh ugh no nope no way. If they were cake shopping then they shouldn'ta signed the contract. This is a last minute order during Christmas.

Nobody gets in to see the Wizard no way no how. If they don't like my awesome amazing sought after fought over cake for thier stinking little dweeby last minute (prolly shotgun [just addng some drama]) wedding then they can go you know where and do you know what with that! Yes?

Where's the I want to shake you smilie face icon_biggrin.gif

icon_lol.gificon_lol.gificon_lol.gif
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post #43 of 68
Thread Starter 
Quote:
Originally Posted by Kiddiekakes

Okay...Did they pay you a cash or cheque deposit?? If so...the money is refundable after the cheque clears the bank...If they gave you a deposit via credit card then I would refund the money immediately...However I am a bit confused because if it was a last minute order I would have stated to them and in my contract that there is no refund policy!! period... just to cover the inconvenience of it being last minute..alot of high end cake decoraters charge a fee for last minute cakes and No Refund at all!! If they didn't like the cake tasting they should have never booked! I am confused as to why they did! Sounds like they were shopping around and just expect to get their money back from place to place..Doesn't work that way in the events industry!!Good Luck with it!!



Thanks - when she contacted me via email she indicated she read my booking/reservation policy online which indicates I do not provide refunds (got her email to back that up with her ip tracking). When she was sent an invoice to pay online it also indicated no refunds. When I met with her and her snooty finance he read the contract and she signed it again stated no refunds and they were given a copy. She wanted to go ahead and pay in full because the date was less than a month away, normally no problem and then we met 2 days later for the signing of the 'offical contract' and testing. They took the cake home to 'test it'.

I offered them part of the money back and told them to only contact me via email or mail because I want a tracking document of everything between us now. I haven't heard back yet.
Stephanie
"Faith is not believing that God can BUT knowing that God will"
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Stephanie
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post #44 of 68
It sounds as if you may need to go back and reword (by being a bit more specific) your contract.
Maybe 'no cash refunds' should be changed to 'no refunds' if that's what you truly mean. The word cash could be take literally. Leading people to believe that 'credit' payments are refundable.
post #45 of 68
Thread Starter 
Quote:
Originally Posted by mcelromi1

It sounds as if you may need to go back and reword (by being a bit more specific) your contract.
Maybe 'no cash refunds' should be changed to 'no refunds' if that's what you truly mean. The word cash could be take literally. Leading people to believe that 'credit' payments are refundable.



humm you must have read my mind - it's already been taken care of. icon_confused.gif I'm going to give something back but certainly not the entire balance because I did say o.k. on the phone. Oh well lesson learned, I guess.
Stephanie
"Faith is not believing that God can BUT knowing that God will"
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Stephanie
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