Originally Posted by melvin01
OMG! I can only say that hopefully this is a learning experience for us all. If people balk at a delivery charge or want someone else to pick it up, put you foot down and say that you only deliver and assemble cakes yourself (no middle man since you cannot guarantee the final product).
I've been talking with my husband about how I should handle this situation next time. I always take an "emergency contact" number in case I have a situation on the day of the wedding and need a decision from someone. I was saying to my husband that next time I would refuse to send out the cake and call the "emergency contact" person so they could speak with the bride and get the OK to either send the cake as is or have me deliver it. Of course, as I was saying this, I realized that the planerator was the emergency contact for this couple.
I sure I'll be telling this story to every couple that decides they want to pick up their cake instead of having me deliver it.
Itsmylife, it would be interesting to see how the cake looked at the reception. I'd love a photo of the wrecked cake so I could show it to clients who think paying a delivery fee is a waste of money...