I accepted an order for 4 cupcake Bouquets for a bridal shower for tomorrow. The customer is coming to pick them up tonight and they aren't working! The cupcakes keep falling off! It's like the cake is too moist or soft. I'm freaking out. She paid $180 for this order and was so excited about it and now I have to tell her That I can't make them . I can give her the cupcakes, but I obviously have to refund her money because it's not what she ordered. I'm so crushed to the point of tears. I don't know what to say to her and keep it profesional w/o breaking down in tears. Does anyone have any advice for me?
post #1 of 72
6/20/08 at 10:31am