Why Cant I Change My Avatar?!

Lounge By JakesMummy Updated 19 Apr 2015 , 11:00pm by Lindasicings

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JakesMummy Posted 19 Apr 2015 , 6:47pm
post #1 of 7

Ive been trying to change it all day. When I click on 'upload new avatar' it just tells me to provide a valid email address which I have. Does anyone know why this is happening?

6 replies
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-K8memphis Posted 19 Apr 2015 , 8:15pm
post #2 of 7

you should put in a ? help ticket ^^^ up there

i know they have been doing updating today -- maybe that's it?

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JakesMummy Posted 19 Apr 2015 , 8:17pm
post #3 of 7

What's a help ticket? Yeah I noticed the site was being updated earlier I will try again tomorrow. Thanks. 

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-K8memphis Posted 19 Apr 2015 , 8:23pm
post #4 of 7

click on it up there on the purple banner -- it's how you can contact support to ask your question

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Lindasicings Posted 19 Apr 2015 , 10:29pm
post #5 of 7

I was having the same problem and same error message.  Finally clicked top button above the upload new avatar to find image then click upload new avatar and it worked.

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JakesMummy Posted 19 Apr 2015 , 10:33pm
post #6 of 7

Just tried again and it said "avatar saved" but it's not changed lol I give up!

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Lindasicings Posted 19 Apr 2015 , 11:00pm
post #7 of 7

I guess mine worked because I didn't have an avatar.  I just tried to change the avatar I have now by clicking Select Image and then clicking Change Avatar and nothing happened.  I cannot change mine now either.  I guess they are still working out some of the bugs :(

 

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