Why Cant I Change My Avatar?!

Lounge By JakesMummy Updated 19 Apr 2015 , 11:00pm by Lindasicings

JakesMummy Posted 19 Apr 2015 , 6:47pm
post #1 of 7

Ive been trying to change it all day. When I click on 'upload new avatar' it just tells me to provide a valid email address which I have. Does anyone know why this is happening?

6 replies
-K8memphis Posted 19 Apr 2015 , 8:15pm
post #2 of 7

you should put in a ? help ticket ^^^ up there

i know they have been doing updating today -- maybe that's it?

JakesMummy Posted 19 Apr 2015 , 8:17pm
post #3 of 7

What's a help ticket? Yeah I noticed the site was being updated earlier I will try again tomorrow. Thanks. 

-K8memphis Posted 19 Apr 2015 , 8:23pm
post #4 of 7

click on it up there on the purple banner -- it's how you can contact support to ask your question

Lindasicings Posted 19 Apr 2015 , 10:29pm
post #5 of 7

I was having the same problem and same error message.  Finally clicked top button above the upload new avatar to find image then click upload new avatar and it worked.

JakesMummy Posted 19 Apr 2015 , 10:33pm
post #6 of 7

Just tried again and it said "avatar saved" but it's not changed lol I give up!

Lindasicings Posted 19 Apr 2015 , 11:00pm
post #7 of 7

I guess mine worked because I didn't have an avatar.  I just tried to change the avatar I have now by clicking Select Image and then clicking Change Avatar and nothing happened.  I cannot change mine now either.  I guess they are still working out some of the bugs :(

 

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