They Dobt Like The Cake

Business By allmasa Updated 25 Apr 2014 , 7:39am by allmasa

allmasa Posted 25 Apr 2014 , 4:13am
post #1 of 24

AHi Im new in caje decoratibg business I made car cake...the said we dont like ut its not look like the pic we sent it to you In this case what i have to say?

I did all my efforts.. I have to be like copy and past? For any cake pic which the client suggested for me? What shall i said ti them befor take the order?

23 replies
bubs1stbirthday Posted 25 Apr 2014 , 5:04am
post #2 of 24

Perhaps you could post both a picture of what the cake was meant to look like and a picture of the actual cake you made. If the cake looks totally different to what they ordered then the way you would handle this situation is of course not going to be the same as if the cake looks like what it should look like.

allmasa Posted 25 Apr 2014 , 6:10am
post #3 of 24

AHere is the cake i did

Smckinney07 Posted 25 Apr 2014 , 6:39am
post #5 of 24

ADo you have a picture of the cake they sent you? Or maybe a google link?

Your cake isn't bad.

I don't like to copy someone else's design (completely anyway) but sometimes it's unavoidable. I do explain that I have my own 'style' as do other designers so I can't guarantee a carbon copy, I can't even do that when copying my own cakes, this is also in my contract.

Sometimes a customer wants this cake that's done in fondant recreated in BC, obviously most techniques transfer differently. Anyway, I have never had any complaints.

What exactly are they unhappy with? Did they say something when the cake was picked up/dropped off?

AZCouture Posted 25 Apr 2014 , 6:50am
post #6 of 24

ADo you have a link to your site, or where you display your previous work for potential customers to get an idea of what your skills are? And showing us the cake they wanted would be real helpful. And in my opinion, the thing with not copying exactly, and putting your own twist on it doesn't really apply to cakes like this. It's a specific "thing", there's not really any room for interpretation, it's supposed to be exactly like the "other one", unlike say, a tiered cake with painting and flowers or geometric shapes, etc. Again, that's how I feel about it, doesn't necessarily make it absolutely right

allmasa Posted 25 Apr 2014 , 6:50am
post #7 of 24

AFirst its brown not black...omg Its not bmw car Its not like the pic

And i explain for them..i make a car cake in general

[IMG ALT=""]http://cakecentral.com/content/type/61/id/3225689/width/350/height/700[/IMG]

allmasa Posted 25 Apr 2014 , 6:52am
post #8 of 24

AMy web site Www.facebook.com/allmasacake

Smckinney07 Posted 25 Apr 2014 , 7:00am
post #9 of 24

A

Original message sent by AZCouture

Do you have a link to your site, or where you display your previous work for potential customers to get an idea of what your skills are? And showing us the cake they wanted would be real helpful. And in my opinion, the thing with not copying exactly, and putting your own twist on it doesn't really apply to cakes like this. It's a specific "thing", there's not really any room for interpretation, it's supposed to be exactly like the "other one", unlike say, a tiered cake with painting and flowers or geometric shapes, etc. Again, that's how I feel about it, doesn't necessarily make it absolutely right

No, your right. She just asked what she could do to help avoid situations like this. Without the other cake and more details I was just sharing my experiences.

But yes, if a customer says this is what I want, can you make one at this skill level? Either you can or you can't.

AZCouture Posted 25 Apr 2014 , 7:03am
post #10 of 24

ATo be blunt, yours is not even close to that example, I'm sorry. I'd be upset too. :-( I would track down Mike McCareys dvd on making car cakes, and practice a lot before taking that on again. Good luck with whatever you do to handle the complaint.

allmasa Posted 25 Apr 2014 , 7:03am
post #11 of 24

ASo next time its take it or leave it? Accept net pictures? Or tell them i do but not 100% look like?

allmasa Posted 25 Apr 2014 , 7:05am
post #12 of 24

AThanks for ur advice..i appreciated

allmasa Posted 25 Apr 2014 , 7:07am
post #13 of 24

A

Original message sent by AZCouture

To be blunt, yours is not even close to that example, I'm sorry. I'd be upset too. :-( I would track down Mike McCareys dvd on making car cakes, and practice a lot before taking that on again. Good luck with whatever you do to handle the complaint.

AZCouture Posted 25 Apr 2014 , 7:08am
post #14 of 24

AThe work on your Facebook page is adorable, you obviously have skill, but if they were expecting a really finely detailed car, like that photo, it didn't happen.

cakefat Posted 25 Apr 2014 , 7:10am
post #15 of 24

Quote:

Originally Posted by AZCouture 

 I would track down Mike McCareys dvd on making car cakes, and practice a lot before taking that on again.

 

This what you should do if you plan on doing a car cake again.

 

Or maybe just show any new potential car cake clients photos of the car cakes you made in the past, so there isn't any confusion. If they're happy with that, so be it.  But at least they would know what they were going to get. 

 

Truthfully, I would be disappointed too if the car cake I had ordered ended up looking like that when I had something entirely different in mind.

allmasa Posted 25 Apr 2014 , 7:10am
post #16 of 24

AActually when i make my own desing i do it better thatn any pic they sent

Smckinney07 Posted 25 Apr 2014 , 7:10am
post #17 of 24

ATo be honest, I wouldn't promise to replicate a design you aren't ready for. Your cake isn't bad but you can see the difference in skill level, right?

AZCouture Posted 25 Apr 2014 , 7:12am
post #18 of 24

AYou have to be able tosay whether or not you can do it. I don't ever tell a customer it won't be as nice, or won't be exactly like it. I either don't take the job, or I show them exactly how it's going to be so there is not one bit of misunderstanding possible. You just didn't use the right methods to detail it, and I can't possibly list out everything. If you want to do that again, get the dvd I mentioned. Your work is cute, but like I mentioned before, that kind of project is pretty exacting.

AZCouture Posted 25 Apr 2014 , 7:12am
post #19 of 24

A

Original message sent by Smckinney07

To be honest, I wouldn't promise to replicate a design you aren't ready for. Your cake isn't bad but you can see the difference in skill level, right?

Yes, this, short and sweet.

allmasa Posted 25 Apr 2014 , 7:15am
post #20 of 24

A[IMG]http://cakecentral.com/content/type/61/id/3225695/width/200/height/400[/IMG] This was copy... I dont know most clients bring net pic...they won't cake dont know how it will be look like

allmasa Posted 25 Apr 2014 , 7:19am
post #21 of 24

AAlot of thanks for all of you..i willtake all the pints in mind next time

I will see the dvd

allmasa Posted 25 Apr 2014 , 7:23am
post #22 of 24

A

Original message sent by AZCouture

To be blunt, yours is not even close to that example, I'm sorry. I'd be upset too. :-( I would track down Mike McCareys dvd on making car cakes, and practice a lot before taking that on again. Good luck with whatever you do to handle the complaint.

Where i can find dvd?

Smckinney07 Posted 25 Apr 2014 , 7:33am
post #23 of 24

ACarved cakes can be more difficult, Mike M is an amazing artist! They require more planning. Templates and pictures from various angles will help you get better results. Many of us spend years practicing before going into business. You do have skill, I mean no disrespect. But those clean lines and extra details can really make a huge difference. I'm still learning and perfecting new techniques (and old ones), to succeed in this over saturated business you really have to work hard to set yourself apart.

allmasa Posted 25 Apr 2014 , 7:39am
post #24 of 24

A

Original message sent by Smckinney07

Carved cakes can be more difficult, Mike M is an amazing artist! They require more planning. Templates and pictures from various angles will help you get better results. Many of us spend years practicing before going into business. You do have skill, I mean no disrespect. But those clean lines and extra details can really make a huge difference. I'm still learning and perfecting new techniques (and old ones), to succeed in this over saturated business you really have to work hard to set yourself apart.

thanks for ur advice...and yes i will practice more

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