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Lounge By esiuol Updated 14 Dec 2012 , 10:30pm by esiuol

esiuol Posted 12 Dec 2012 , 6:03am
post #1 of 13

AHi not sure how this works. I am in uk.i guess my question is cake related though. Had a birthday cake made and was not happy with the end result . Finished decorating smudged dented and lopsided. Offered to pay for ingredients but asked for half money back. Baker won't budge. Paid £90 . Any advice , thanks.

12 replies
JamAndButtercream Posted 12 Dec 2012 , 7:07pm
post #2 of 13

Hmm.... Was this a bakery or someone making cakes from their house?

BakingIrene Posted 12 Dec 2012 , 8:41pm
post #3 of 13

Email the picture to the Cakewrecks blog (use google) and identify the baker.

BlakesCakes Posted 12 Dec 2012 , 9:55pm
post #4 of 13

Welcome!

 

Well, it's a difficult situation, for sure.  I don't know what types of resolution options you might have in the UK.  If you have the equivalent of a small claims court, you might be able to get a refund if you have good photos of the cake.  If you have a Better Business Bureau, a report to them might get a refund offer.  In the US, if the payment was made by credit card, you can dispute the charge.

 

Sadly, if the baker has no conscience/sense of pride/honesty, you may have to chalk it up to a bad experience and then just never use their services again.  Tell people the facts:  the cake was damaged at delivery and the baker wouldn't work with you on a reasonable financial solution.  Word will get around.

 

Good luck!

Rae

esiuol Posted 12 Dec 2012 , 11:24pm
post #5 of 13

AThank you to you all that replied to my post. It was a cake decorator who runs her own small shop. Have checked her credentials , her specialist is actually sugar craft flowers, probably why her decorating skills leave a lot to be desired. Have sought advice but decided for the amount it will cost to pursue this and the time and aggrevation she is just not worth any more of my time . She will have it on her conscious (or maybe not) , . We live in a smallish village so no doubt she s dreading bumping into me. She refused to communicate with me any further by email so I sent her one last curt but polite ish email , so I had the last word. Partly my own fault because I paid for the cake before I saw it , (after delivery), I trusted she would do a good job. Lesson learnt the hard way. I asked if she was going to display said cake if she thought it was so good on her website, she said she would ,no sign of it thus far so I guess not. We have to be careful in uk , slander allegations are easy to sling here. I really can't be bothered with her . What goes around comes around , as they say, her turn will come . X I may post a pic of said cake on here so you can judge for yourselves if I figure out how to. X

-K8memphis Posted 12 Dec 2012 , 11:40pm
post #6 of 13
Quote:
Originally Posted by esiuol 

.... Partly my own fault because I paid for the cake before I saw it , (after delivery), I trusted she would do a good job. Lesson learnt the hard way. I asked if she was going to display said cake if she thought it was so good on her website, she said she would ,no sign of it thus far so I guess not... X I may post a pic of said cake on here so you can judge for yourselves if I figure out how to. X

 

I'm sorry that happened.

 

So were you present when the cake was delivered? I'm thinking you paid for the cake before you saw it but after it was delivered and it all went downhill. Could there have been any damage done to it after delivery before you saw it?  by any chance? Or else why would she say she'd post a picture. She was just being defensive?

 

It's really heartbreaking when something like this happens and I think you are clearly taking the high road which will benefit your blood pressure the most.

 

Would love to see that picture.

esiuol Posted 13 Dec 2012 , 1:08am
post #7 of 13

ANo I wasn't present on delivery. The damage was done in the execution of the decorating . It looked coloured in. When I figure out how to post a pic i will . I may have to use my laptop to do that , I am using my iPad just now . It s 01.05 (uk time) now so I will try tomorrow. Had a look on cake wreck , may have to send it there too . X

BlakesCakes Posted 13 Dec 2012 , 7:49pm
post #8 of 13

Ah, yes, I know that slander is taken very seriously in the UK. 

 

It's a shame that she's being so defensive, but people are prone to doing that when they know that they're at fault.

 

As for paying in advance, that's accepted practice for most of us. 

 

Custom cakes are not done "on approval"--nor should they be--because we can't afford to work on a very specific order (that is good for only one customer for a short shelf life) only to have a customer try to bargain us down at delivery (for legitimate or capricious reasons).  Custom orders require advance payment because they often require special ingredients and/or extra labor, too.

 

The only way to avoid this issue is to go to a shop that provides pre-made/stock cakes in case so that you can see exactly what you're getting as you pay for it.

 

Rae

jason_kraft Posted 13 Dec 2012 , 7:58pm
post #9 of 13

AI would also post a negative review on Yelp and any other independent review sites in your area.

esiuol Posted 14 Dec 2012 , 5:49pm
post #10 of 13

ATo be honest I haven't posted any pictures or negative reviews anywhere. Thought I would be the bigger person on this point. She knows my feelings on the subject , sometimes more is gained by doing nothing. There was 80 people at the party who saw "her work" times that by their family and friends, that is a lot of people. Word of mouth is a powerful advertisement in business so I will let that be her judgement. Does that make sense . ? As I said lesson learned , will be making my own cakes from now on , I do dabble. Just wanted this to be a surprise for my hubby's 50th . ( it certainly was ) ! X

esiuol Posted 14 Dec 2012 , 5:51pm
post #11 of 13

AThanks for the advice . It is much appreciated. X

jason_kraft Posted 14 Dec 2012 , 6:04pm
post #12 of 13

A

Original message sent by esiuol

To be honest I haven't posted any pictures or negative reviews anywhere. Thought I would be the bigger person on this point.

Posting a negative review if you had a negative experience (and tried to get a resolution with the vendor) is not about being a bad person, it's to help other people from making the same mistake. If someone else has posted a negative review, you may have seen it and chose a different vendor. By not posting a review you are indirectly contributing to someone else having a disappointing experience.

esiuol Posted 14 Dec 2012 , 10:30pm
post #13 of 13

AD,ya know what your right . May have to exercise my right to freedom of speech or just give my opinion. X

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