Corlie Posted 2 Oct 2012 , 10:31pm
post #1 of

icon_biggrin.gifFirstly Hi everyone i'm new to hear and wondered if any of you could help.
My partner bought me an edible printer, so i installed edible artist but i cannot access my images i tried on a different computer and again none of the images on the computer would come through.
I started new design then finish
then pictures, browse my computer but none there only things like the web n walk icon on comp, and windows, anyone any idea where i'm going wrong.

Thanks in
advance
thumbs_up.gif

5 replies
BakingIrene Posted 2 Oct 2012 , 11:56pm
post #2 of

Sorry to ask such basic questions, but we can't help you until you let us know:

--do you need us to use large font?
--PC or MAC?
--did you install the printer software before you connected it to a PC?
--have you been able to find your created files in the list of "recent documents" on PC?
--do you save your files before printing, and do you know where they are being saved?
--can you print any regular image using Paint or other built-in software? (use a piece of paper NOT sugar for testing)
--do you have a demo version of Edible Artist or did you pay for and register the full version?
What's the difference? demo versions don't usually let you print or save files...

Lynne3 Posted 3 Oct 2012 , 6:42pm
post #3 of

The default for the program is:
Program Files
Edible Artist
Save Directory

Look in there first

Corlie Posted 3 Oct 2012 , 6:53pm
post #4 of

--do you need us to use large font?
--PC or MAC?
--did you install the printer software before you connected it to a PC?
--have you been able to find your created files in the list of "recent documents" on PC?
--do you save your files before printing, and do you know where they are being saved?
--can you print any regular image using Paint or other built-in software? (use a piece of paper NOT sugar for testing)
--do you have a demo version of Edible Artist or did you pay for and register the full version?
What's the difference? demo versions don't usually let you print or save files
Hi i don't need you to use large font, sorry i'm quiet basic on the computer (as you can probably see lol).
- it's a PC
-The computer was connected to the printer and internet when it was downloaded
-I can find it on my recent documents on the computer but not on the edible artist.
-This is the first time i have used it so had no saved files, but i cannot load anything from my own documents
-I can print images from the build a cake software from my PC but not on edible artist.
-it is the demo, i couldn't see one to buy is it in the shopping area
Thank's for your help

BakingIrene Posted 3 Oct 2012 , 8:50pm
post #5 of

OK.

I went to http://www.deco.uk.com/content/view/101/137/

It says you need 20GB of hard disk space. That's a LOT. How big is your hard drive?

It says to use the "free" software, you have to create an online account and generate a key.

There is a list of videos including "installation and registration" Without the key, you will not be able to print or save your files.

Did you register online? they would probably email you a key.

Sorry, I'm not going to install this on my PC. There should be a help file.

Kazorra Posted 4 Oct 2012 , 2:36am
post #6 of

Make sure your picture file type is JPEG. sometimes the software wont pick up different file types, and this is the most common picture file type.

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