Guilty Feelings After Customer Pays...??

Decorating By Emma37 Updated 24 Apr 2011 , 4:25am by m_willford

Emma37 Posted 23 Apr 2011 , 8:27pm
post #1 of 7

Does anyone feel this way?? Last night, finished large order, dropped off, customer was fine, paid me and by the time I got home my stomach was in knots. I'm asking "do they think I charged too much?...do you think they liked the product?...do they think I'm trying to get over on them??..etc'
My husband calmed me down (bless him!) and I felt fine after....noone has ever complained....I get great feedback....I just seem to always feel this way after an order. And I know I am not charging too much...I just feel this way....can anyone relate??

6 replies
agouti Posted 23 Apr 2011 , 8:55pm
post #2 of 7

I am very new to this, but I know how you feel! I'm only baking for coworkers and friends, and I often feel guilty about charging them what I do (which is probably less than I should) precisely because they are my coworkers and friends. Then of course I start thinking about whether or not they liked it, or if they liked it as much as they said they did, or are they protecting my feelings...

As long as the orders continue, I think you can be confident that people are satisfied with your cakes. Have confidence in yourself - your customers are happy with what you do, they give you great feedback! (those are the things that I keep telling myself at least, now if I would just listen to my own advice...)

Also, I looked at your photos and they look awesome!

soapy_hopie Posted 23 Apr 2011 , 9:00pm
post #3 of 7

i always feel guilty, but i have them mail me back a servery(i provide the postage) (anonymously of course, but i always know who it is from as i do not have that many orders) about how they liked the cake, freshness, etc and i also ask if they feel that they were overcharged or if they were willing to pay more, that way i don't feel so guilty, people more often then not will surprise you and say they were will to pay more...hope this helps

SamanthasCakes Posted 23 Apr 2011 , 9:04pm
post #4 of 7

Your cakes are very nice, the chocolate swirls is lovely

Sam

leah_s Posted 23 Apr 2011 , 9:06pm
post #5 of 7

Yaknow, I'm sure that Mr. J C Penny fells really guilty about how much I paid for that dress I bought at his store. And the Lee family is also guilt ridden about those jeans I bought. And that french company, Tar-get, well they are just beside themselves feeling bad about the money I spent in their store.

Seriously?

Heck no. I sell cakes for a living. Customers wouldn't place the order/ sign a contract if they didn't want the product at the price quoted.

Emma37 Posted 23 Apr 2011 , 10:44pm
post #6 of 7

Thanks so much you guys! I sigh a sigh of relief....I am not a nut! icon_smile.gif Other people have felt like me. I also think menopause is playing a small role in this icon_mad.gif
And Leah, you are too funny....perspective, you gotta love it!

m_willford Posted 24 Apr 2011 , 4:25am
post #7 of 7

If they know the price ahead of time and still make the order? Then obviously they are okay with it. I gave my aunt the "you're my favorite aunt discount" and just charged her supplies. For a podium shaped cake covered in modeling chocolate, with gourmet baking cocoa (not hersheys!) and everything. I did let her know I charged supplies only, and went above and beyond for her because she really is my favorite aunt. (She was even there when my oldest was born and cut the cord.) But being broke I can't absorb all the cost. Even the pidly amount she paid, I still was uncomfortable receiving the check, but like Leah said- other retailers aren't apologetic about what they charge. Like mechanics. And computer techs. icon_smile.gif

It took me a long time to be okay charging what I was worth when I had piano students, and I didn't even charge enough. Their mom and dad (6 in one family) basically said "you are worth this much an hour. So that's what we will pay you and not a penny less!" They even gave me a small raise after the first year of teaching their kids and said it would have been bigger but they had 10 kids, so.... Even then I was at the low end of the rural piano teacher pay scale. Cakes are that much harder for me to charge for because it's a one-time deal. Confidence, that's what we need!

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