Disclaimer When Shipping Cookies?

Baking By OneCreativeCookie Updated 23 Feb 2011 , 12:31am by cheatize

OneCreativeCookie Posted 19 Feb 2011 , 7:59pm
post #1 of 6

Does anyone have a disclaimer they use with their clients when shipping cookies? I am starting to ship, but need people to be aware that while I package very carefully, they need to understand that once the cookies leave my business, the USPS is in charge. Disputes for damaged/lost packages need to be settled through USPS and I would like to suggest that they consider purchasing an extra cookie(s) if numbers are specific (party favors, etc.).

I have done some "test" shipping over the last several months and feel confident in my packaging routine and delivery method, but I'm apprehensive since there is so much room for trouble between when I hand them over at the post-office and when they arrive on the other end. icon_smile.gif

As always, thanks!

5 replies
myslady Posted 22 Feb 2011 , 9:19am
post #2 of 6

To find more information, I would search out companies that ship cookies and compare their policies.

Here are two sites I found:
http://www.christopherscookieclassics.com/shippingpolicy.htm
http://cookiesandcups.blogspot.com/2008_10_01_archive.html

cheatize Posted 22 Feb 2011 , 3:08pm
post #3 of 6

I haven't sold them out of state, but I have shipped them to friends. Aside from the disclaimer, perhaps you could add in a few extra cookies in case a couple break? I know that normally a business doesn't toss in extras, but in this case it's likely you have extra dough and icing so the cost to you would be minimal and the customer might appreciate the extra effort to ensure they have enough for their needs.

OneCreativeCookie Posted 22 Feb 2011 , 8:51pm
post #4 of 6
Quote:
Originally Posted by cheatize

I haven't sold them out of state, but I have shipped them to friends. Aside from the disclaimer, perhaps you could add in a few extra cookies in case a couple break? I know that normally a business doesn't toss in extras, but in this case it's likely you have extra dough and icing so the cost to you would be minimal and the customer might appreciate the extra effort to ensure they have enough for their needs.




What a great suggestion! I almost always make one or two extra "just in case" of a decorating disaster or in one heartstopping experience, a breakage as I was putting bagged cookies into a shopping bag for a client. It would be a simple and kind gesture to tuck the extra in just for good measure.

Thanks!

OneCreativeCookie Posted 22 Feb 2011 , 8:52pm
post #5 of 6
Quote:
Originally Posted by myslady

To find more information, I would search out companies that ship cookies and compare their policies.

Here are two sites I found:
http://www.christopherscookieclassics.com/shippingpolicy.htm
http://cookiesandcups.blogspot.com/2008_10_01_archive.html




Thanks for doing some research!

cheatize Posted 23 Feb 2011 , 12:31am
post #6 of 6

You're welcome! I just got word today that the last of the boxes I shipped on Friday has arrived intact. I've only ever had one break. It was a small music note that I put in there as a test to see how delicate they could be and still arrive intact. Intricate cookies are a no-no when shipping.

Quote by @%username% on %date%

%body%