Does anyone know if Lisa is a member here and if so, what her screen name is so I can PM her.
Lisa who? Alan T who owns Globalsugarart is a member here..You can PM him.
Just log in to GSA, go to your orders page, read what it says, then go to the contact page if you have any questions.
Yes, they say it's been shipped. UPS says it hasn't.
there should be a tracking number from ups and global should be able to give you that. Contact them directly they are a great group of people and you can't beat their customer service.
I did that, but it's 9:01 now, so I am going to call. Thanks for all the help!
I don't know about your chronology here, but tracking numbers are recycled and because of our incredible advancements in communication, we, the purchasers get notified of the tracking numbers before shippers get them officially assigned. My tracking numbers go into effect like midnight of the day I receive the first email notification of shipment.
Check the dates--do you see a difference today?
I'm not sure what lisa's username is or if she uses Alan's but I also work at globalsugarart, in the shipping department if anyone needs any help.
If you have a question about an order, PLEASE contact us directly at Global Sugar Art and not through Cake Central.
UPS Tracking numbers are assigned the minute the label is printed. The number is then email to you as a shipping confirmation. However, until UPS scans in the box (usually after 8 or 09 PM) there is no tracking information available. ALan
OMW! Once, I ordered from GSA, and I kid you not, it arrived at my house by UPS before UPS ever got the updated info posted. It was like 2 days after I'd ordered(everything musta just been timed right..it was like crazy fast). The night the package was delivered, UPS posted it had been delivered...but all the other steps were bypassed.
I get great shipping from them.
I personally have never had any problems with ordering or shipping through GSA. Hopefully you get this straightened out.