When You Don't Get What You Ordered/paid For

Decorating By nisha_ru Updated 12 Jul 2008 , 1:50am by indydebi

nisha_ru Posted 11 Jul 2008 , 4:21pm
post #1 of 3

I'm wondering, if you go to a restaurant and they bring you something other than what you ordered, even if they fix the mistake, do you expect something for your trouble?

2 replies
kelleym Posted 11 Jul 2008 , 4:25pm
post #2 of 3

It depends on how much inconvenience the mistake caused. If they make it right quickly, I generally don't expect a discount. If I sit without food while my family eats because they are having to cook a whole new meal, then I would expect my meal to be taken off the bill. It's all a judgement call.

indydebi Posted 12 Jul 2008 , 1:50am
post #3 of 3

Agree with Kelley.

Although my husband and I refuse to accept free meals. And we explain to the manager, "While we appreciate the offer, we did not make this complaint to get a free meal. We brought the problem to your attention so it could be corrected."

We want our issue to be taken seriously and not shucked off and thrown in the pile of "oh, we gave 'em a $5 coupon and that shut 'em up!" So if we're not "bought off", then they know we are serious.

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