I have been cake decorating for many years and never had this happen to me. I made a graduation cake that was 3 tiers and the cap was the fourth tier. I noticed the cake was starting to lean. By the end of the night the cake was totalling leaning that it would fall off. I took it apart (what I could). The bottom tier had totally colasped. I repaired what I could that is the 3rd tier and the hat part. the second tier was ok but not presentable. I baked all night made them 36 decorated cupcakes, a 10" cake decorated, and they had also ordered a 1/2 sheet cake. Should I charge them or no charge?
You baked, decorated, delivered, and served a cake that hadn't been paid for upfront? How much of the cake was actually able to be served, aside from the cupcakes? If it were me, I would not charge for anything that wasn't able to be served.
i would think maybe refunding half ish of the tier cake only -- give or take a few -- when you say "by the end of the night" i'm picturing they would have been looking at tons of leftovers?
and one question for you, please -- why are you baking all night? you need that rest -- if you can't close up shop by eight or nine o'clock at the latest -- then please consider re-thinking your game plan for your own safety and well being
yes we are ganging up on you a teensy but for the best of reasons and most worthwhile intentions -- you!
Do you mean you baked all night to replace the lost servings? My feeling is that the client did not get what they ordered, so yes offer a 75% to 90% refund. I know you gave them enough cake but it wasn't anywhere near what they ordered :( And of course K8 is right - you need your rest. We can't get by w/little to no sleep.......that's when problems arise.
Now study WHY the cake leaned. Did you have enough/proper doweling? Were the layers level? Did the cake crack? What was wrong w/that 2nd tier that it was unpresentable? Figure out why so you can keep it from happening again.
I would say you cant charge as you did not fullfil the order and basically let them down unfortunately