How do you guys handle a mistake with a client? I had a scheduled cake tasting for today and I had so many things going on that I had forgot about it. I always keep a schedule and another client asked me to move up the date on there cake order and it threw me off. This is the first time I have done this. I apologized and offered to reschedule for tomorrow but I think I lost their business regardless.
I would offer them a discount on their order and include a guarantee that if the cake isn't done on time, it's free. :-)
I should have done that. I feel terrible because it was for a wedding cake!
honestly this is so much better than forgetting to do an order -- try that once and all the missed appointments in the world will not feel near as bad -- no but seriously yeah it sucks to make a mistake -- but didja know that brownies were invented when a lady in maine forgot the leavening for her cake --
i mean mistakes can be great after you get over the pain and agony -- who could possibly live in a world without brownies -- and then just imagine what some perfectionist has (not) done and therefore not made their appointed mistakes and we do not have the wealth of knowledge their mistakes would have produced --
well suffice it to say i was just trying to cheer you up with that jangled logic (((big hug))) it's ok