Hi
Got an order for a 3 tier cake for a birthday and I did a beautiful cake but the bottom layer was falling apart at the deliver...I was able to save it by putting some extra flowers and the client was satisfied with the cake but I feel like refunding half of the payment as it is my fault for not secuering the cake properly...what do you think.....it was admired by the guest but no one noticed the damage....but my conciouse...
Regards
Rose
We all have mishaps and have to be able to get quick solutions when this stuff happens. Even the big bakers as we see on TV had it happen. Good job on making it work and I think that if the client was happy you should be proud of your work.
Here's a piece of advice I was given early on in my decorating life: NEVER point out your mistakes. Others most likely don't see them or comment on them :)
Forget a refund. Here's why: you said:...client was satisfied....was admired by the guest but no one noticed the damage..
Thank you ladies for the comment, this is the second mistake I have done in my 26 years of cake baking. its difficult to digest what happened. I must try to to get on with it.
Regards
Rose
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