I Spend Way To Long Putting Together A Quote

Business By Heather_bakes Updated 10 Mar 2012 , 2:56pm by vgcea

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Heather_bakes Posted 10 Mar 2012 , 3:19am
post #1 of 3

how much information do you give when putting together a cake quote? I generally have a first email that requests some basic info i.e. size of the cake, date needed, ideas/themes etc.

And then I spend hours coming up with ideas and describing different options. It seems ridiculous to me how much time I spend putting together a quote.

What info do you include in your quotes?

2 replies
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ajwonka Posted 10 Mar 2012 , 3:23am
post #2 of 3

I'm interested to hear others' input! I spent 30 min today putting one together & would love to simplify!

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vgcea Posted 10 Mar 2012 , 2:56pm
post #3 of 3

I don't know what the second stage you described entails but do you think it might help if you include in the first email an open ended question, asking the customer to describe what they have in mind? Not just ideas but a verbal picture of what they want. This pushes you customer to not just throw out ideas but bring those ideas into one unit or two. If they have several pictures, they could include what aspects of each cake they want in the final product. Think of instances where you've requested an insurance quote online, those questionnaires stop short of asking what color your underwear is. What I'm getting at is: get as much info as you possibly can during your first contact with the customer.

Also, there is a new thread that shows how Paul Bradford deals with initial requests for information from potential customers. His ideas are really good.

I don't think you should be spending an inordinate amount of time coming up with a quote, especially since the sale isn't guaranteed at that point.

If pricing is your issue, you might want to do what some here have done: set up your pricing in tiers e.g. level 1, 2, etc. Give enough wiggle room in each level to accommodate a reasonable amount of decorations or extras so that when a customer describes what they want, you both can settle on a price level, and you both have wiggle room to modify designs without you 'nickeling and diming.' Once they are committed, you can go into details etc. At this point, they are paying for your time.

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