Do I Charge For A Damaged Cake?

Decorating By MUM33t Updated 3 Jun 2011 , 12:22pm by kakeladi

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MUM33t Posted 3 Jun 2011 , 12:09pm
post #1 of 3

I took a cake to work this morning which was ordered by a colleague.

One of the characters was rather large and didn't quite survive the journey - good job I took a repair kit with me.

I patched it up - the head was perfect so it didn't look too bad.

Should I give discount or should I not charge anything at all?

2 replies
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leah_s Posted 3 Jun 2011 , 12:16pm
post #2 of 3

Was the damage obvious to the customer?
Things happen, which is why we carry a repair kit and have the knowledge and skills to fix things onthe fly.
If you fixed it, to the customer's satisfaction, then no refunds at all.

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kakeladi Posted 3 Jun 2011 , 12:22pm
post #3 of 3

Sounds to me like it was fixed so I say no on any discount. IF you got it fixed and *do not* say anything to the customer and they don't say anything about it looking 'not right' then you have done your job and no compensation is necessary.

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