The plug is a good idea, except for the person that gets the slice with a hole in it
.
I'm also curious as to why people offer future freebees or discounts when the customer obviously is upset? Maybe I just don't understand, but why would they want to order again if they weren't satisfied in the first place?
I agree that it sounds like this customer has buyer's remorse, I wouldn't refund.
I'm also curious as to why people offer future freebees or discounts when the customer obviously is upset? Maybe I just don't understand, but why would they want to order again if they weren't satisfied in the first place?
Agreed...if I were a dissatisfied customer (I would be a real one 
not scamming) I would be insulted by an offer of $ off a future order.
On the other hand, if the customer accepts that, then it kind of underscores the untruthfulness of the original complaint, doesn't it?
While they may be from the same batch of batter I don't think that you can truly use your other cake to assess whether her cake was dry or not. You can assess the flavour but baking time will affect the moisture level in a cake whether it was the same batter or not.
This is not to say that I think the customer has a valid claim. Just like others have said it sounds like a case of buyers remorse.
Personally, I wouldn't bother having her bring anything back and going through a little cat and mouse game as long as I was sure the cake was okay. I'd just tell her that I'm sorry, I tried a cake that came from the same batch and was baked at the same time, and it was fine. If she wasn't happy with it then I'd be glad to give her referrals to some other bakers who might be able to help her for all of her future cake orders.
Then give her names of people you don't like.
Then give her names of people you don't like.
That is hilarious!
Then give her names of people you don't like.
That is hilarious!
heh heh heh!
Ya know what I think?? I think she's just one more demanding whiner that all this 'reality' TV has created. It's a monkey see monkey do world, and for whatever reason anyone who is in business seems fair game.
Look where this attitude has gotten our heath care!! Don't like the way the doctor sewed up the gash you got being an idiot and jumping off the roof of a moving car while having a beer in each hand?? SUE the fool!! He's got plenty of $$$$.. that's what insurance is for!!
I'd lay money on the fact your cake was just fine. She's just witnessed one too many brats stomping their feet and getting their way and decided her time had come.
I'm SO tired of entitled bullies!
Look where this attitude has gotten our heath care!! Don't like the way the doctor sewed up the gash you got being an idiot and jumping off the roof of a moving car while having a beer in each hand?? SUE the fool!! He's got plenty of $$$$.. that's what insurance is for!!
Watch it! That's my husband's livelihood! 
Actually he defends the docs that get sued by all the idiots.
You're so right though. People are starting to feel entitled to free things and services; whether its health care or cake. Folks think that if they complain they might get something for free or a discount so might as well try. Its too bad really.
Look where this attitude has gotten our heath care!! Don't like the way the doctor sewed up the gash you got being an idiot and jumping off the roof of a moving car while having a beer in each hand?? SUE the fool!! He's got plenty of $$$$.. that's what insurance is for!!
Watch it! That's my husband's livelihood!
Actually he defends the docs that get sued by all the idiots.You're so right though. People are starting to feel entitled to free things and services; whether its health care or cake. Folks think that if they complain they might get something for free or a discount so might as well try. Its too bad really.
I'm sure your husband could write a book!!!
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