Just got a complaint , customer says the black was brown and the red was really dull.
It had to be the ligthing (at a /barclub) because the cake looked fine when I delivered it.
The pic is below, does it look dull and brown?
I admit the royal looks lighter when compared to the feathers but it was'nt brown?
So do I just apologize and move on?
It's a regular customer, never had any complaints before.
Keep in mind I gave her a huge deal, basically did the Topsy Turvy part for free because I really wanted to do the design and it was out of her budget (I let her know she was getting a discount).
So why would someone complain about a cake they did'nt even pay full price for?

http://cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1597103

Because that's what they do...complain, complain, complain. Your cake is exquisite! I truly hope to be that good one day.

"I'm sorry that the colors did not show as well as you would have liked in your venue. I've enclosed a nice photo that you might like to use in your photo album."

I don't see ANYTHING on this cake that can be complained about! It is amazing! I would just apologize, and leave it at that. No future discounts either! Great job!

I think your cake is FANTASTIC. I think you must have spent days working on that! Some people are just plain stupid! Accept that and move on and don't ever bake for that person again.

It looks perfect. They must've seen it under some awful yellow light. They're nuts. I don't think you have anything to apologize for.

the cake is fabulous. The feathers are so black that it does make the black fondant on the cake look like it is dark grey. The red is not dull. I think it its just because of the strenght of black in the feathers that plays an optical illusion with the eyes. But it is still a beautiful cake. Maybe explain the color contrast of the black and if she is a regular, keep her as one, and send her a dozen cupcakes. Great job on that cake.

oh.. if you use a cake lacquer on the black. It would make it REALLY bright and shiney. Incase you do another cake where the black is as intense as the feathers. HTH some.

Ummmm- somebody actually complained about THIS cake?? It is gorgeous and I see nothing wrong with the colors. I agree with the suggestion to send a nice photo to the customer with a note that you wanted to make sure she had a nice photo of the cake in good lighting for her photo album. Nothing more than that!

I don't think it looks brown, or dull. I love the cake, and all of the posted comments are of praise.

The cake is wonderful! It is obvious in the photograph that the black was truly black as compared to the brown cigars (???) at the base of the cake. I second WendyB's suggested response.

Yeah the cigars are brown, no way the black is "brown". I agree the black feathers may make the fondant look a bit lighter but good grief...the cake is awesome...she's crazy to complain about it!!!! Colors are subjective anyway....if she did not specify "I want jet, shiny patent leather black" then she doesn't need to worry about it.

Awesome cake! I have yet to try one like that.

Darn feathers, I really do blame them, I noticed the difference in color when I bought them, they were just soo black. and to think the original design only had white feathers, should have stuck with that.
Oh well.
Thank you everyone!

Oh no! I saw this cake and added it to my favorites! I don't see what they are talking about!

I would tell her sorry to hear she was not pleased with the cake. However, you could not get the black icing to match the black feather w/o it tasting bitter.
To me it looks black and red.

The cake is awesome. I can only dream of EVER being able to do something like that. This is why I love this site. I am in awe of of the people who make such awesome creations. That being said, this lady is out of her mind. Obviously she has NEVER created a cake like this. Most people have NO idea the amount of time it takes just to prepare and put what you need to work with together. Much less make it come together to a finished product. That cake is hours of work. I second Weny B's response.

Oh honey, no. NO, no, no....this cake is fabulous!!!! And if they already got a deal on it...definitely apologize for the lighting in their venue...but NOTHING else!!!

No, it's pretty fabulous. It's a beautiful cake!

Holy smokes.....What does she have to complain about.....you cake is fantastic....I personally like the little bit of contract with the feathers.... (but it's not a brown tone, by no means) The only other thing I could suggest...is black fondant.....but that put aside......YOU DID A FANTACTIC JOB.....

Different lighting will product a different color effect....I did a wedding and the photographer mentioned that she would have to use a different filter to clarify the yellow tones of the lighting..... Ofer her a dozen cupcakes if you want and let it go...... keep up the good work.....

famtastic cake.

nothing to complain about.

the cigars are brown but nothing else is.

phooey on them for making you feel bad

Tell her it's food not plastic. I think the dull part is she wanted shiney. Well for goodnessake she's crazy to complain.

If it's not too personal to ask...how much did you charge her? How much would you have charged her otherwise? I love your cake. It think is is fabulous! I know that you have to be disappointed after working so hard. It's absolutely beautiful!

You're cake is awesome!!! You should be super proud of it!

What a gorgeous cake! Your customer is an ingrate. You give her a discount and she complains. tell her to take one of the cigars and smoke it. LOL

You don't owe her any apology at all! The cake is definitely black and red, and your photo shows that. I agree with the poster who said to send her a copy of it to put in her photo album. I think even with the big discount she was still having buyers remorse and was looking for even more money back.

Explain that it was just the lighting of the club that gave the colors an odd cast. The cake is fabulous!

Your cake is awesome!! I love it!! Tell your complaining client to beat it! She's crazy!

you said it was at a bar/nightclub right? Maybe she had one TOO many and was wearing "beer goggles" at the time. Stand behind your work b/c it is awesome! and no more discounts. I dont even want to know how much you "gave" her this cake for!?

I agree, this cake is stunning! The customer is obviosly just looking for either a partial refund or an even steeper discount off a future purchase! You have no reason to feel like there is anything wrong with this cake!

I see nothing wrong with the cake. Looks great. Brown is brown, black is black and red is red. Doesnt look dull in the picture.

I agree with kcassano.....that is definitenly black and red. Lighting can change the colors, but it left your facility being the right colors! Great job!

This lady is NUTS if she was anything but thrilled with this cake. It is awesome! People are absolutely unbelievable sometimes. No apology. No refund. And the next time she wants a cake, no more orders from her! Crazy woman!