I left out the "d" in birthday, do I give a discount or just let it go unless the customer says something?
Here's the cake
http://www.cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1509813

Is there any way you could squeeze the d in...make the a taller, then get a tiny a in between the d (the former a) and the y?

well I did'nt notice it until after I got home and uploaded the pic of the cake, dropped the cake off at 10am, party is probably over by now ...

Well, if the cake is gone and they haven't mentioned it, don't worry! I wouldn't have noticed it in the picture if you hadn't posted about it, the cake itself is incredible and our brains have a way of filling in the letters we expect to see in certain words. Besides you said you lost money on the cake already, so don't offer a discount unless they mention it and even then not a refund, just a discount on a future order.

I don't know- (not pro) I would think calling would be good. As far as a rebate, you said you already dicounted, then went way beyond expectations. Nothing to do about it now to fix it. If I were the customer, I would have been so thrilled I would not have expected anything because of the mistake.

great cake, isn't it funny how things like that happen. There is something about working so hard on a cake and then not see some flaw until after I look at the pictures. I'm sure the customer won't mind, its such a small part of that cake.

Well what's done's done! Wait and see, but truly the beauty of that cake far outshines the mistake and its only a thoughtless customer that will ask for a refund on such.

Maybe they just thought it fit....after all the Tin Man didn't have a brain, did he???

........Maybe they just thought it fit....Tin Man didn't have a brain, did he???......

Good thought! Good answer if they should say anything about it.

I would off them 10% off on their next order or include something more than what they order - again.

Well, it sounds like you already went above and beyond and they got way more than they paid for or probably even expected. So, I'm hoping they're decent people who will laugh about it and just enjoy such a great cake! You can apologize and see what they're recaction is...they might not have even noticed. If they're upset, then maybe you can offer a discount on a future cake. After that cake though....I doubt they're going to be upset!

No, Tin Man didn't have a heart.

I would say wait and see if she contacts you or not. The cake was lovely and well done, despite your snafu. In fact, if she does contact you, just apologize and offer a small percentage off a future cake.

That cake is kickin'! My daughter looked at it, read it off and didn't even realize a letter was missing. It's not as noticeable as if it were printed. What a great cake, omg!

There is no way you need to discount that cake further. He got far more than he ordered and the d is barely noticable. they can just have a good laugh about it.

Oh wow.. what a cake... How many bottles of luster dust did it take? If anyone ask about the missing D, just blame it on those evil flying monkeys..

OMG - I saw that cake on the front page and nearly passed out - it's fabulous!!! What detail - you did an absolutely magnificent job!!

WOW!!!!!!!!!!!! Awesome cake, my eyes were trying to take everything in that I would not have noticed if it had not been pointed out.

i bet they were so busy looking at everything else they didn't notice.

AWESOME!

It's such an excruciatingly small detail of a spectacular cake, I wouldn't even mention it. If they do, I'd just tell them "so sorry about that" and ask how they liked the cake otherwise.

As a customer, I would never expect a refund or credit for something so small UNLESS you spelled my name wrong. That's a big pet peeve of mine. And that's a lot coming from me because I'm a self-acknowledged grammar snob.

That cake is just unreal!

Wow! Your tin man is amazing!

Loved your tin man, with that said don't fret I wouldn't say anything to the customer unless they came to me first. Then offer a discount off next order maybe 10%. On our website under December 09 cakes there is a 3D standing horse cake I think its the 9th cake in slideshow. Go ahead go look at it I'll wait www.EdibleEleganceTex.com......................................................................................................................................................................................................................................................................................................................................................................................................O.K. are you back now, did you like it thought it was cute (was made to look like b-day girls real horse). Did you notice anything off? Yeah well neither did any 3 of us the parents that picked it up didn't notice customers prior to them picking it up didn't notice. Then they show the little girl her cake and she says"Daddy where are his EARS?" Yep thats right he HAS NO EARS. We always call every cust. to see if they like the cake and when they told my partner this she (and we) were mortified the family thought that it was hilarious and didn't want a discount.

lol ... froglover.. It must be a kid thing... Because my 10 yr walked by as I was looking at the picture of the horse and said HEY that Horse doesn't have any ears.... lol..

Maybe I can help with your link.. http://www.edibleelegancetex.com/Cakes%20for%20December.htm

thanks boobookitty i guess the periods messed up my link

Hey, I saw that cake when it was uploaded and i didn't notice, I swear! I was i awe of the rest of it!